Clickfree backup disks

loveallthingsitalian said:

Lee must have a million of the things as it was a TSV as often as Dyson is now.

Perhaps he could help as I have heard that he is quite good in that respect.

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stratobuddy said:

They were a regular on QVC, and often a TSV.

I've got 4 different models (as I have or had various PCs) and they were all TSVs and cheaper than elsewhere, and they work really well.

In the past, when I've had any queries, I've googled their customer support number. It was easy to find, and free, and as far as I can remember, the CS was in the USA and they were very helpful.

Yesterday I had a query, but google showed no CS at all, just a forum, and that said no-one else could find a number either. They thought the company had been bought out by Intel, and Clickfree were no longer contactable.

So I rang the award winning QVC CS to see if they had a contact number. It turns out that QVC stopped selling them 3 years ago, and they no longer had any info about them.

If you have one, this post is to tell you that their CS has apparently been closed down.

On the other hand, if anyone can find a phone number, please let me know.

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AndiK said:

I have a Clickfree from QVC, bought 6-7 years ago. Love(d) it and it's been great but last year, it started giving a message that an error has occurred when I try to back up. It's still ok on my older computer, not on the newer one (although it worked on both originally). It doesn't give any reason for the error or any suggested way of fixing it apart from "unplug your device and try again". I've never got around to contacting them on this (sounds like I wouldn't have been able to anyway!) but in 2014 I did get in touch about something else - just a use question. Anyway, that was either via an online enquiry form or by email. They replied quite quickly by email. There's no phone number given in the message but I was using [email protected]. Have you tried that?

Actually, looking around the internet as you have done, it does seem to be the consensus that the business is no more.

If you get anywhere, let us know as I might pursue the problem I've got. Alternatively, could you let us know what you get if you end up buying another back-up drive as I think I'd better look to buy something new myself. I was always so good at backing up.

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stratobuddy said:

It was telling me there was not enough space to back up my laptop, and I should remove something from the Clickfree and try again.

I tried to remove files that it backed up from my last-but-two PC, as they are probably irrelevant now, but I couldn't find any way to remove these apart from one by one, of 13,000 files!

I deleted a few, but it would have taken days to delete them. Each one you had to select, then right click, then click delete (the keyboard delete didn't work) then click "are you really sure?". I was hoping to select loads of them by holding down the shift key, but this didn't work either.

And I couldn't access the files via the PC either, they weren't visible.

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deanos said:

Im just looking at my Clickfree Dongle that i use and loaded up the software as i presume its the same, there is a option to "master reset" which will remove all the backups off the hard drive, you could do that then soon as its done it backup the laptop again , or do you have a few backups on there for different laptops that you need to keep ?

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deanos said:

can you restore the items you need then reset ?

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