Ideal World Breaking call charges regulations




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  1. #1
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    Jun 2008
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    Default Ideal World Breaking call charges regulations

    New regulations were brought in 2014 , if you need to contact somewhere after you bought an item for after sales it has to be a normal rate call

    Having looked at the "Contact Us" page at Ideal world seems they are breaking the law, all the things below are what you would do after ordering an item

    https://www.idealworld.tv/gb/contactus
    Telephone
    Customer Service

    Open 8am-8pm, Monday to Sunday

    If you are calling to track your order please call 08717 123456 *
    If you are calling to change your address or payment details please call 08717 123456 *
    If you are calling to check a refund or returns please call 08717 123456 *
    If you have a query regarding the timing of your delivery please call 08717 123456 *
    If you have a problem with your product or wish to cancel your order please call 0330 3321300
    For all other queries please call 08717 123456 *

    * Calls will cost 13p per minute plus your phone company‘s access charge.


    https://www.theguardian.com/money/20...mplaints-lines

    Likes mr tom liked this post
     

  2. #2
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    Feb 2011
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    Default

    ADVERTISING
    0330 is a normal rate call, and usually included in call packages
    Likes Susie Wusie , shopperholic liked this post
     

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  4. #3
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    Jun 2008
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    ADVERTISING


    I know it is but the rest are not so breaking the regs as they are all things you do after ordering

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