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    Thread: missing stone!

    1. #21
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      Quote Originally Posted by alter ego View Post
      So Diamonique is guaranteed for a year? Good to know.

      I just sent a pendant with a large single stone back as it had just dropped out in the box. It hadn't been worn, but was in the setting when I opened the box originally. I was surprised they sent a label as it was a few weeks out of the 30 days.

      If I hadn't had the stone (if it had dropped out while wearing instead), would I still be able to send it back?
      yes you would a year thats what i have been told. i have only used it twice since qvc has sold diamonique as its a good product. even with more expensive stuff micro paving is a risk
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    2. #22
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      I recently had an eek ring repaired. A tiny stone had fallen out. First time I wore it the stone dropped out again. They offered another free repair but I asked for a refund as it clearly hasn't been properly repaired in the first place. Initially they said sorry no, it's over a year since you bought it. But I pointed out that it wasn't when I first got in touch about the missing stone and as the repair hadn't worked surely I was due a refund. They agreed but said I had to return the faulty ring. I was happy to do so. Except they've never sent me a returns label so I have my refund and still have the ring.
      Thanks donna255 , Buttercorn, alter ego thanked for this post
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    3. #23
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      Hello everyone. I thought I would give an update.
      I received a telephone call from a very nice, polite young man called Ryan. He was very apologetic and accepted without
      question what I told him. He then asked me what I would like to do. Refund or replacement. He never even mentioned
      a repair. So I decided to go for a replacement. The ring is very pretty! Anyway, he told me they would send out a new ring
      immediately, they would also send a pre paid label for me to send the other one back to them. He also told me that all their
      diamonique jewellery has a one year guarantee. So I am a happy bunny. Well I will be when I get the new ring.
      Thank you everyone for your help and advice. Happy weekend to you all. xxx Jaki xxx
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    4. #24
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      I am intrigued about the ring now, do you have the link Jaki or the item number? I'm a big fan of rings.
      Glad all worked out well for you.
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    5. #25
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      Hi Marina, I am no good at doing links, so here is the item number :
      315819
      It is a 9ct gold five stone eternity ring. When you put in the number the image shows earrings,
      but there is a picture of the ring that you click on.
      I don't think the picture does the ring justice in my opinion. Hope this helps Marina. xx
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    6. #26
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      Quote Originally Posted by Buttercorn View Post
      Hi Marina, I am no good at doing links, so here is the item number :
      315819
      It is a 9ct gold five stone eternity ring. When you put in the number the image shows earrings,
      but there is a picture of the ring that you click on.
      I don't think the picture does the ring justice in my opinion. Hope this helps Marina. xx
      It's a lovely ring and I ordered a very similar one last week, 0.7 carat

      http://www.qvcuk.com/Diamonique-07ct...0.html?sc=SRCH
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    7. #27
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      Oh, pretty ring, hopefully, this one is perfect and hope you get to enjoy it, Marina.
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    8. #28
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      Quote Originally Posted by Buttercorn View Post
      Hi Marina, I am no good at doing links, so here is the item number :
      315819
      It is a 9ct gold five stone eternity ring. When you put in the number the image shows earrings,
      but there is a picture of the ring that you click on.
      I don't think the picture does the ring justice in my opinion. Hope this helps Marina. xx


      Fab news Buttercorn. When you click the video the ring is featured, really pretty.
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    9. #29
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      Is anyone else wondering whether someone will order the ring Buttercorn gave the item number for; then when it arrives it IS Buttercorn's ring with a missing stone?

      If this happens we need to know! We may have to reinstate the teabag/lemon sherbets/tube of "ointment" threads of yore!

       

    10. #30
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      Quote Originally Posted by Akimbo View Post
      Is anyone else wondering whether someone will order the ring Buttercorn gave the item number for; then when it arrives it IS Buttercorn's ring with a missing stone?

      If this happens we need to know! We may have to reinstate the teabag/lemon sherbets/tube of "ointment" threads of yore!

      Oh. My. God!!!!!!!! I never gave that a thought.
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