Giving Julia her due, she seems the last hold-out of giving customers the courtesy of providing relevant information in a timely manner. For all the reasons already outlined, this is still an essential requirement: for customers who find it hard to get garments that fit them; for customers who are visually challenged; for customers not on the internet. QVC don't seem to want to give their actual customer base what they need to shop with the Q. They would rather chase after customers who will only shop with Q when it suits them. Admittedly the Q customer who doesn't comparison shop is a dwindling breed, but they are numerous enough, surely, to make it worthwhile to give the info they need. Let's not forget, amid the exhortations to call Liverpool for the info, QVC have been cutting the number of staff there, and giving them the same cr@ppy level of information they put on the fairly useless website.
