This should be the norm

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Twilight

Registered Shopper
Joined
Jan 2, 2016
Messages
6,283
I bought a pair of Clarks Maypearl ankle boots in September & only wore them a few times. Yesterday I noticed that the uppers were coming away from the soles, they were outside the 30 day return by one week but obviously weren't fit for purpose so I called the Q. It did take two songs & a lot of chatter from Kabler the Gabbler before my call was answered but I was told to parcel them up & they would be collected. They have been, less than 24 hours after my call. I think that's pretty good.
 
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