His response was, indeed, polite. I have to say that is exactly what politeness I would have expected from an American CEO. So, let’s see if there are changes afoot in the coming weeks and months. One thing I can put money on, however, is that your email will definitely be mentioned to his senior team if for no other reason than it will be seen as different (a) because it has been sent by a British woman, and (b) because your average American woman would never think of contacting a CEO by letter or email. Keep us posted if you hear anything further in your excellently articulate email.