Not Overly Impressed With This Situation!!!





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  1. #1
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    Thumbs down Not Overly Impressed With This Situation!!!

    I decided i was going to treat myself to some bling and started off a basket. This morning around 8-30 a AAA Tanzanian Ruby ring appeared at 49 and i added to said basket. Around an hour later i added a Ratnakiri Zircon ring and happened to glance at basket contents while i was there. I looked next to the Tanzanian Ruby and a message said " Item no longer available, please check out sooner to secure your items" (or words very similar) :19:. Bearing in mind the item had only been in basket 1hour and that you have upto 24hours to check out baskets this was ridiculous! What also Peed me off big style was the further message stating "please do not check out untill you have finished shopping!" :19:

    Anyway, I got on the phone and managed to speak to a representative, who initially said the item wasn't available, then it was available but only at 98...No way, no how am i paying 98 for an item i "purchased" at 49 an hour earlier. Finally i asked to speak to a Manager and was told the Manager would adjust the price to the price it ended at during the auction and not charge P&P as goodwill for the messing about. I was also told i would get email confirmation of this, but nothing as yet. Let's hope what i was promised materialises or Rocks&Co could be losing a customer! I have still not decided what to do with the rest of basket contents.

    Gav? Rocks Helper? I hope one of you may be reading and taking note, this is not the best way to treat customers!


  2. #2
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    HIya Tabs, hope the Manager is true to his word and they honour the price you bid for the ruby ring. Odd to see it unavailable so soon afterwards!

    It sounds an excellent price and just checking the website I see there are currently only two TR rings on offer, whereas there used to be a good number when they first started. I wonder if they are getting rather low on all their stock and spreading it a bit thin between the TV sales and the website?

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  4. #3
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    Hi Sacha, I'm not sure what the problem was but i certainly dont want that malarkey all the time. I just hope they are true to word and things run smoothly. The code for mine was 963 764.

  5. #4
    Meeshoo Guest

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    Tabs - you may have to wait until Monday and speak to CS. The reason I'm saying this is last night I spoke to the sales team (not CS) because I'd added a pendant to my basket but something went wrong and it went in and bounced straight out again. I phoned and the guy I spoke to (although very helpful and nice) told me that there was one in stock BUT I'd have to pay 279 when it had been, very briefly, in my basket at 199!!!! I asked if they could adjust the price and he said they don't have the facility.

    Soooooooooooo, I would speak to CS on Monday hun cos I think they have access to more of the system than the sales team.

    HTH.

    Meesh xxx

  6. #5
    Pinkpussycat Guest

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    Hi Tabs that's really annoying but I'm sure if Rocks&Co Helper reads this she will do her best to find you another one or something very similar, she's very helpful as per her moniker. Good luck. :PPC:

  7. #6
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    Thanks Meesh, Will double check with CS tommorrow, but the girl said the Manager was going to adjust it. Time will tell....Thanks hun x

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  9. #7
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    Thanks PPC, Hope they do sort it or my relationship with R&C could be compromised lol

  10. #8
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    Oh Twinny I hope you get it sorted out. I'm confident you will though as they do seem really good at rectifying things at Rocks and Co. I had a sneaky peek at the ring and it's lovely - great taste again!

  11. #9
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    Thanks Twinny xx

  12. #10
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    Oh dear!!:52:

    I do hope that things get sorted for you Tabs.....and Meesh,it sounds like you have got some lovely items and it's gutting to miss out on such lovely buys.

    I have said before that I do not doubt the commitment of R&C to deliver what they promise, and the The Manager's posts on here along with the new stings they are running on the channel re delivering great service and suggestions on how to improve go a long way to prove just that.

    What I feel that they need to do with immediate effect is to get their CS dept working at the weekends to deal with problems such as yours.Having these issues hanging over for 24/48 hours.....especially when items can only stay in the basket for 24 hours is not good,for customers,for the CS team who will be bang under pressure come Monday mornings and ultimately for R&C as a company.

    We all understand that things can go wrong at times,we do not like it when it happens,it can be frustrating,but as long as we have confidence that the people at the other end will sort things out we are still happy customers who will come back time and again to purchase our goodies.We can be a fickle bunch and with so many choices available to spend our hard earned R&C need to get this situation resolved ASAP.

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