QVC email, regarding the Distance selling regulations





Page 1 of 16 12311 ... LastLast
Results 1 to 10 of 153
  1. #1
    Join Date
    Mar 2011
    Posts
    1,470
    Post Thanks / Like

    Default QVC email, regarding the Distance selling regulations

    I've just had this email through.
    I wonder if it's anything to do with the programme about them this week on Channel 4?


    We have identified inconsistencies in our process where some of our customers didnít receive a refund for their delivery postage and packaging charge for products returned within 14 days of receipt. This is not in line with our policy.



    We are genuinely sorry for this mistake and we are currently in the process of identifying all affected customers, who will be issued a refund for any delivery postage and packaging costs owed.

    Since identifying the issue, we have taken measures to ensure these errors do not happen again and are committed to doing all that we can to learn from this.

    If you have been affected, there is nothing you need to do. We will contact you with further information and a full refund by the end of October.

    We are disappointed that this mistake occurred, as our top priority is to build and maintain a trusting relationship with all of our customers.
     

  2. #2
    Join Date
    Jun 2008
    Location
    Erith,Kent
    Posts
    311
    Post Thanks / Like

    Default

    What programme was this please?
    Likes alter ego liked this post
     

  3. <
  4. #3
    Join Date
    Aug 2014
    Posts
    8,569
    Post Thanks / Like

    Default

    I got that email too, I find it odd that itís taken them twenty six years to realise it, also itís a bit of a coincidence itís came at a time theyíre getting investigated for other things.
    Thanks boffy thanked for this post
     

  5. #4
    Join Date
    Jan 2016
    Posts
    1,972
    Post Thanks / Like

    Default

    Oooh, has this programme spooked old Q? What's more, does this mean we could get MULTIPLE refunds by the end of October? I can hardly wait & may put off buying any Christmas presents until then so that I can go on a real splurge
     

  6. #5
    Join Date
    Jul 2008
    Location
    london
    Posts
    11,619
    Post Thanks / Like

    Default

    QVC knew what they were doing...the 30 day MBG is a smokescreen to make people think they are getting a better deal with QVC when they are not

    I wonder if they will sort out Hermes leaving items outside and saying its delivered to a safe place...QVC have a long way to go with customer service
    Last edited by Sazza; 27-08-2019 at 09:35 AM.
     

  7. #6
    Join Date
    Mar 2010
    Posts
    3,251
    Post Thanks / Like

    Default

    Yes got the email too, how long does this go back to?
    Likes alter ego liked this post
     

  8. Flower
  9. #7
    Join Date
    Jun 2008
    Location
    Scotland
    Posts
    8,750
    Post Thanks / Like

    Default

    Quote Originally Posted by MrMarple View Post
    I've just had this email through.
    I wonder if it's anything to do with the programme about them this week on Channel 4?


    We have identified inconsistencies in our process where some of our customers didn’t receive a refund for their delivery postage and packaging charge for products returned within 14 days of receipt. This is not in line with our policy.

    We are genuinely sorry for this mistake and we are currently in the process of identifying all affected customers, who will be issued a refund for any delivery postage and packaging costs owed.

    Since identifying the issue, we have taken measures to ensure these errors do not happen again and are committed to doing all that we can to learn from this.

    If you have been affected, there is nothing you need to do. We will contact you with further information and a full refund by the end of October.

    We are disappointed that this mistake occurred, as our top priority is to build and maintain a trusting relationship with all of our customers.
    I would say it is connected to the programme

    Quote Originally Posted by Susie Wusie View Post
    What programme was this please?
    Here is thread about it

    http://forum.shoppingtelly.com/showt...pers-Channel-4
    Likes alter ego , shopperholic liked this post
     

  10. #8
    Join Date
    Jun 2014
    Posts
    35
    Post Thanks / Like

    Default

    Original distance selling regs came in 2002.

    Prog on Wednesday 8pm Ch4. ‘. . . an investigation of QVC’s return policies’
    Thanks alter ego thanked for this post
     

  11. #9
    Join Date
    Mar 2013
    Posts
    932
    Post Thanks / Like

    Default

    Quote Originally Posted by Ginger View Post
    Original distance selling regs came in 2002.

    Prog on Wednesday 8pm Ch4. ‘. . . an investigation of QVC’s return policies’
    I was wondering when the regulations came into practice. I am going to watch the programme - should be interesting.
    Likes alter ego , Pick-a-Lily liked this post
     

  12. #10
    Join Date
    Jun 2008
    Location
    Yorkshire
    Posts
    2,130
    Post Thanks / Like

    Default

    I got the email this morning too. Hoping for a bumper refund, but wonít hold my breath.
    Likes alter ego liked this post
     

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •