Here Here I remember the "Good Old Days" when IW was a shopping Chanel with products I wanted to buy (whether I needed them or not!) , presenters who actually looked as though they where enjoying their work and a customer service team to rival any other. Let us all hope that the "Good Old Days" are on there way back, and that IW can rise from the ashes like the Phoenix.
Golly, when was this? I have been shopping with IW for about 6-7 years now,certainly starting during the time the original owners were in charge, and the complaints about deliveries and CS have
never altered.
Admittedly, the CS was a touch better back in the "good old days", but do you remember the comments before they moved the CS to India? This forum was full of people saying that to get hold of CS was almost impossible. The reason given by most posters was that "if you pay peanuts, you get monkeys". Cetainly I was told by Steve Whatley himself that the reason they had gone to India was because they found it difficult to recruit staff for the unsocial hours.
And as for deliveries. That has
never been consistently good, right from the start. It all depended on whether the stuff you wanted was already in the warehouse. If it was, you got it quickly. If it had to come from the supplier, you could be waiting for weeks and weeks. Just like now. And just like now, they have always taken your money upfront, rather than at point of despatch.
And all this rose-tinted rear view glasses stuff actually makes me a little sad. Now, IW is a shadow of its former self and hardly worth watching or buying from, but you would have thought that in its heyday, people would have been flocking to write nice things about it here. Far from it. The IW forum has
always been hyper-critical about IW.
"It sells tat, the presenters are awful, the deliveries are bad, CS is awful. Why can't they be more like QVC?"
It makes me so mad to read comments like "Steve Whatley is sorely missed", when at the time, he (and all the other presenters) was regularly vilified on threads on this forum. Now, I know that people who criticised him then, or indeed IW itself, may not be the same people who are saying everything is going to be hunky-dory now, but all I am saying is that if you remember the comments right from the beginning, then perhaps it may not be wonderful after all.
