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Sazza - was this letter sent to you?

Sorry' Extra' plus your message to 60777

Text "xtra" and then your request to 60777

Although I am at present trying to collect milano charms for my granddaughter, I totally agree re gold plating and new fussy designs on the Kama range. Perhaps these points could be raised by someone going to the 'meeting at Gems' which I think is this Wednesday?

:mysmilie_851::mysmilie_851::mysmilie_851:

The 'Clearance Auctions' don't seem to be clearing very much stock!! The same items keep repeating over and over and over and over :yawn::yawn:etc........................................ and cannot see many sold!

Not a very nice comment to make.

Totally agree! What a very sad state of affairs, as in the 'Rocks ' days the CS was second to none. What a shame that a bright innovative idea has been dulled in this way. Also, why no response from, Steve, John and Sarah Bennett?

Just caught part of Milano charms 'clearance' and people were snapping some up at more than the fixed price on the online Boutique! How crazy is that?????

Unable to sleep, just turned on Gems TV to hear Adele Houghton saying at least TEN 'folks' in 5 mins, switched right off again!! It seems we have gone from 'guys' to folks now! I am not a 'guy' or a 'folk' thank you very much! Good Night!

As I said it is a sales ploy!

I just noticed this too! 'Tis a sales ploy me thinks!! :thinking: :thinking: :mysmilie_845:

Yes just disappeared, I always found him very helpful, shame he's gone.

:mysmilie_468: Still out of favour!!!:mysmilie_503: :giggle: :giggle: :confused: :angry: :mysmilie_486: :mysmilie_512: :mysmilie_845:

I don't think I'm in favour (or I'm not a valued customer!) I haven't received the e-mail! lol!!

I appreciated your post Mira, please don't stop posting because of a minority view. xxxx

No more live help and no interacting with the presenters anymore. Think this will lose a lot of viewers.

CS started to go downhill after Katherine and Tony left. Now it seems if you want a satisfactory outcome you have to e-mail John or Steve direct to get quick solutions to any problems, which is fine but why can't the 'new' CS people be trained to be as efficient as the originals?

So Rocks has gone we know not why No thanks given to those who did buy The many there who from the start Really helped and played their part Are just discarded in a heap Only their memories left to keep. They helped this business off the ground And now are left as new 'Gems' is found All alone...

Completely agree Jenny's shouty style makes me turn off straight away, it is just not necessary to shout at people like that and it certainly does not make me want to buy anything!!