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I know there have been many complaints, mostly justified in the opinion of many, of non-clearance 'clearance' shows. I notice there is an £18 Million Sale on both Gems channels. So I wondered if what the prices are like and if anyone had bagged anything lovely.

This lady has a terrible voice which has been irritating me all day - I had to put her on mute. It's not her accent, just her presenting voice I object to. Did those giving Sophie a screen test also have the mute button on? When interviewing for female front of house staff, do looks count for...

I know we have mentioned this before but I get the feeling no one is listening. On Gems TV now from 10pm -11pm Diamond Showcase On Gems Extra now from 10pm -11pm Diamond Clearance Now, no one believes that all the Clearance shows really are Clearnace, so it's diamonds all round. To...

3.55ct AAA Tanzanite & Diamond Lorique 18K Gold Ring - SQVJ98. Sold for £849, which is a great price. However, using 1.75g of gold is not good. It's so lightweight it will bend or snap. It is a knife edge design but does not need to be so thin. Poor show.

Hmmmm. Tried to price promise on a ring I paid £30 more for and was told that the promise does not apply to clearance auctions. Another making it up as we go along rule? I've NEVER heard it's limits mentioned before apart from having to claim within one hour. Either it's the lowest price or...

If you look at this picture closely you can see one of the diamond accents is missing. http://www.gems.tv/Products/Search.aspx#Product=IRVJ98 I expect you will get the same picture on your authenticity certificate. So much for the numerous levels of quality control then.......

Can anyone enlighten me as to what A3 Melee Diamonds are? And tell me why a 1ct diamond ring made with them should cost £399?

I know that Rocks and Co get a pasting on here for high prices but this takes the biscuit. http://www.gems.tv/Products/Search.aspx#Product=UBBM984 Selling at £169 on Gems Extra with Alan, buy it now on the web £149 but both are ridiculous as it is made of silver, white topaz and garnet. And...

Well folks, rang up to see where we are with refunds. It's still two to three weeks after receipt, plus the time it takes to move back onto your card. TJC & QVC are just taking a couple of days at most. So, any Coloured Rocks managers care to tell me when we can have BETTER CUSTOMER SERVICE...

:star: :star: :star: :star: :star: Big customer service star for Tricia D in the Gems Help team. Last week one of my orders got stuck in the system - I had typed in the credit card number incorrectly. When I called, Tricia went down to the warehouse to make sure it all went through...

This is now on the Rocks site under "Important Changes". There is a similar one on Gems. "As a family owned jewellery business that is passionate about offering our customers fine jewellery at lowest prices possible, we need to make several changes in order to keep on track with our mission...

I must say that Rocks & Co seem to have some very sparkly pieces. Makes me think they are using different lighting to QVC & Gems/Rocks. Anyone know if this is true?

I am hopping mad. No need to tell you why if you read the notes from live chat below. Names have been changed. Perhaps someone can tell me what the wink symbol means ;0) as I don't find ANY of this funny. Please wait, a member of the Rocks.tv Help Team will be with you soon...

What is going on at Rocks? First order for a while, but same old issues 1) Warehouse problem One of the items I ordered wasn't in stock. It was a big game, new stock post burglary, so no excuse. 2) Sent to the wrong address Asked for it to be delivered to work. Went through the details...

Have placed two orders in the last two weeks. On both occasions one of my items, both over £100, have been 'oversold'. Therefore not only is my order late, I get someone from Rocks calling me to say it's not complete. No offer of a discount, no offer of a search for another item to replace...

1) Saw this on TV yesterday around 1.30-2.00pm with Alan for what I remember as £39. http://www.colouredrocks.com/i-bz457/ Tried to order on the web, but it came up at £54. Rang the 0800 number, was kept on hold for 3 minutes only to be told it was £54 on their system. I may have been...

Has anyone used this yet? Does it only apply to stuff bought on the telly, as opposed to web auctions? Can't find a anything about it on the CR site. Thanks

Taken from GEMS TV HOLDINGS LIMITED, First Quarter Financial Statement And Dividend Announcement, Nov 10, 2008. For the Financial Period Ended: 30/09/2008 "Total Revenue in Q1 FY2009 declined 22% to $37.4mn compared to Q1 FY2008. The decrease is the result of worsening general economic...

Help! My sister has just bought this from Rocks & Co for £799 & wants to know if it's a good deal. Anyone know please? 18K SI1 (G ) DIAMOND YELLOW GOLD RING Item Number: 777 312 Quantity: 1 Metal Weight: 18K Yellow Gold 2.34g Jewellery Type: Ring Size: N Gem Details Gem 1 Type: SI1...

Bought on the web two nights ago. Got a call today to tell me that my order was OK apart from some missing stock. The lady who called was very nice & friendly but as this was my first order I was a little miffed. When I complained & asked for some sort of recompense, I was offered RAC200...