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It looks complete tat. What has happened to them?

I also received an email in September from Richard Northall with a £10 voucher code, which I haven't used yet. In fact I had almost forgotten about it, but then thought I could use it during their clearance but I haven't been tempted yet. From what you have said it doesn't sound like they will...

Day 23 and still waiting for a refund from Rocks & Co, just another 20+ to go!

Is that even legal under the Distance Selling Regulations? I notice that during their clearance sale, they are being very quiet about any money back guarantee and with their website not working, customers can not check their T&cs. I recently made the mistake of ordering a 'creation' item...

I also recently received an email informing me that I needed to pay for an item that I had supposedly won. I have been a customer of TJC but I had not bid on anything for a while. I went to their website (not through any link of course) and checked my account and there wasn't anything...

I have currently been waiting for 21 days for refunds of three items and I am not happy either. They still have the cheek to put on the FAQ's page of their monthly reviews that ..."most refunds are issued within 10 working days". I don't think I have ever had a refund from them that quickly!

Has anyone else had problems with TJC website over the last few days? I haven't been able to log in to track my order or view any items, missed auctions etc. It just seems to go blank.

As at today, I have been waiting for a refund for 27 days. Unless the refund is received today, bearing in mind the Easter weekend is fast approaching they will have broken their own 30 day refund clause. I was told by customer services last week that they have a backlog of refunds to process...