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  1. diamondgirl

    TV Guide

    Prices on TJC for gold etc has risen so high. I bought a diamond ring locally a few weeks ago and it has a 20 point stone in 9ct gold £67 in the sale . It’s so pretty and I am so happy with it. On TJC few gold rings are under £100 these days.
  2. diamondgirl

    Post price rise?

    I wanted to purchase some items I won on the £1 auctions as I normally do. I could not believe the new postage prices. More then the items I had won. Wow Seems I won’t be buying from TJC.
  3. diamondgirl

    When is an apology not an apology…….?

    When it’s from TJC … Another delivery no show! No email telling me that I won’t be getting the item. I do have an email telling me I will get it but then a credit for it appears in my bank a week or more after buying it. Such a let down as it was a gift for my daughter. All you get is we...
  4. diamondgirl

    Delivery?

    And the saga continues…. My so called order arrived … after I was told I was getting a refund which never happened. Part of it is missing and and on the invoice it says refund , but I have not had a refund. I have had two emails saying we will be in touch and that was days ago but no one ever...
  5. diamondgirl

    Delivery?

    Just phoned again 4 th time this week, told the same rubbish and still no refund. Also had half an order arrive yesterday?? Told don’t worry you will get it in 7 days….. would not let me speak to a supervisor or manager. All my faith in them has gone sorry.
  6. diamondgirl

    Delivery?

    I just phoned TJC as I noticed 3 refunds on my PayPal and asked why I had these? Seems 3 items will not becoming as they are damaged…… yet they are at this very minute being auctioned on the £1 website. I have photos of the pages. I phoned TJC and spoke to customer care and all I got was an...
  7. diamondgirl

    Delivery?

    I ordered stuff on the 11th of this month and still it has not arrived. I paid the postage as I am not a plus member and when I rang I was told they had warehouse problems BUT I enquired if the Plus members were still getting next day delivery and so informed by the care line that the next day...
  8. diamondgirl

    Why do I even bother?????

    Loveinamist thanks for the link it was very interesting.
  9. diamondgirl

    Why do I even bother?????

    On the 26th of July I placed quite a reasonable order with TJC, it was items from their online auction that I had bid for and won. I had the usual confirmations and paid within the time allowed and had a confirmation of my total order etc. I sat back and waited,I did sort of think by today...
  10. diamondgirl

    The final price?

    Just a thank you to Rupinder, thanks for contacting my sister and sorting things out. (((((hugs))))
  11. diamondgirl

    The final price?

    I spoke online with someone in a box thing and told them my sisters problem and they said they would pass it on, I gave them all the details etc andthis was either yesterday or the day before. Today has passed and my sister has not heard anything. No apology no nothing, I cannot believe that TJC...
  12. diamondgirl

    The final price?

    Problem still not sorted out,she has emailed and no one has replied she is really really upset.
  13. diamondgirl

    The final price?

    Well I have been watching the channel and been a customer for years and its always being said," you pay the final price". Its a longer story then I have put in my thread, it was for 3 items but my sister actually cancelled the order and it seems the order was not cancelled and and the total...
  14. diamondgirl

    The final price?

    Hi I spoke to my sister about 5 mins ago and she was so so upset, and to be honest so would I be if someone had taken about £4000 from my bank account for items I purchased when the final price was actually £395???? On contacting TJC she was informed that she had clicked on the item before...
  15. diamondgirl

    So frustrating!!!

    I know I may have moaned before on this subject but I find it so so so frustrating to have to pay for a phone call to TJC(0844 phone number) customer services when it is their mistake and not mine!!!!!. I went online to make a purchase: 1. It would not accept my card ( there was nothing wrong...
  16. diamondgirl

    website?

    If you join www.topcashback.co.uk and go in through them you get money back too. Its free and brilliant.
  17. diamondgirl

    POTD - Bissell 19K8E

    I recently purchased a Bissell cleaner from IW and was thrilled with it,however my son decided he wanted to borrow it to clean his home and he has kept it! He thought it was the best cleaner he had ever used. I am now replacing it with one of the reconditioned models via your link. Thank you...
  18. diamondgirl

    How do I get Customer Services to contact me

    I email them at [email protected] You may have to email several times to get an answer. I will not phone as it ends up on my bill and if they cause the problem why should I be out of pocket. I recently returned two items in one week ,both sent damaged and stones missing and told them I...
  19. diamondgirl

    Problems with Deliveries

    I have to admit today I had a delivery... I ordered it on 17th Dec and it arrived about lunchtime today. I only paid the £4.95 delivery charge so I have to say that was great service but my last delivery I waited a lot longer.
  20. diamondgirl

    0844 why do companies use these numbers.

    I recently had to contact TJC by phone and generally my landline calls are free as part of my contract with the phone company. If you have a query or a problem and have to phone TJC to sort it out you have to use a 0844 number which to me and many others is not free. I know that TJC offer a call...
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