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With Rocks and Co changing to Rocks and Gold; changing to Rocks Outlet and now it would appear to have changed back to Rocks and Co, John Scott has had enough and posted on Facebook that he is leaving. Clearly he has had enough.

I don't who their spin doctor is but he is doing a good job. They are effectively selling rejects from Germany and Italy that Juwelo could not sell in the respective country. It appears that they are dumping the unsold jewelry in this country. Maybe this will work BUT how on earth can it be a...

Just for information on Tanzanite. The area it was found in was split into four blocks A,B,C and D. A and B are now defunct and empty. Block C is known as Tanzanite one (Confusing I know). It is currently not working due to safety worries that may have just been resolved. D block is mined by...

Tony I believe sold his shares in Rocks a couple of years ago when Don came in. Tenner has also left Rocks along with Gavin Linsell to go their own ways.

I would agree about the presenters. John Scott is the only professional in my opinion and I can listen to him for a while. The others are a big turn off for me. They do need to go to acting schools as you say it fools nobody. The website is difficult to use. Has anybody looked at the missed...

This company looks to be in some difficulty for a while. Many people on their own Facebook page have been complaining about similar things; difficulties in getting refunds; none supply of Creation items, waiting forever for customer services to answer the phone, the list goes on. I stopped...

Well said History Mystery, I have stopped for a few years now. Even John has changed his attitude. All the presenters appear to be desperate for sales and Cherri is the biggest turn off ever. She should never ever be on the screen trying to sell. The so called experts are no where near as good...

It is interesting that the Mega mega is not described by Rocks as a "sale" probably because if it was then they could not sell things at a higher price. The regulations are very strict when anyone calls it a sale item. I have noted that the price are now higher than they were before.

I sadly agree with you reanebeanie. How can any company sell goods for such a long period as these clearances have been on and, as we are constantly told at below cost, and then have enough money to pay their way. Is this the reason why they are slow in paying back the returns?

I agree, Oracle, but no-one can buy on the web as it is locked at the moment and there is only one of everything available on the show. To buy anything you have to wait on the phone lines, because they do not have enough in the call centre to take the extra number of calls. However this must...

Well I have heard it all now. Rocks are running an advert that says customers are now restricted to only 5 purchases per day during the closing down sale. I think this is grossly unfair on customers who now have to decide what they are buying before they know what is coming. This will cause...

This is disgraceful. They flout the law as if it doesn't exist. I have stopped buying from them because of their lack of care about their customers. To anyone considering buying be very aware and think twice or even three times.

Hi Nicola. This is a sad situation that is repeating itself again and again. I will never buy from them again due to similar problems. They do not appear to conform to the new European Distant selling regs which entitles everyone to payment within 14 days. I would suggest you talk to the trading...

I noted this morning that the 8am until 1.00 show was not on Freeview. The test card stated 8 -11, but this changed later to read 1 - 11. Is the show on Freeview now shortened? Did they tell anybody. Even their own website still says Freeview 8 - 11. Jerrilee who came on at 1.00 did not mention...

I too have stopped ordering from them. There refund policy is now a joke and they never as far as I am concerned reply to e-mails. I even sent an official complaint direct to Debby Cavill and got no response. With these new rules that were introduced without warning means that the company could...

I am pleased someone thinks the same as me. It does shout of desperation. They cannot even replace broken rings stands because they have ran out of budget. (According to Jerrilee) They cannot afford to produce stock without a definite buyer. The shop might well not exist now compared to what it...

I agree. The channel has lost its way. The timetables they put out are a joke as they never stick to them. The 10 day "money back" is more like 30 if your lucky. The prices are still too high even their attempt to bring more silver. The prices are way too high compared to other channels. I now...

I simply do not believe what Debbie Cavell says these days. On Zultanite check out what the International Colored Gemstone Association says. I cannot post the link directly but this is the path www.gemstone.org; go to Industry News; and scroll down to the item from Milenyum Mining dated 10th...

It would seem that Rocks has changed it policy on returns. I had to wait the full 30 days for a refund of only £400 and that was for a ring where 20% of the gems were damaged. I phoned up many times like yourself and was basically told I had to wait in the queue. I sent Debbie Cavell a long...

Is it true that Rocks have been taken over by the German television company Juwelo?