Lies, damned lies ........

Do this lot ever tell the truth? Have just listened to S Weightman going on and on, as she so often does, about meeting with Pam, the buyer - but did she not resign in March? Also, what has happened to the much vaunted new phone system which meant that there would be no queues again? They've all been going on and on over the last few weeks about big queues, wee queues, and all sizes in between! How many more lies could we fill this thread with?

(BTW, I reckon their headquarters must be one sick building - I'm getting to the stage where I can't listen to some of the presenters (SW and Nigel in particular) who are wheezing and gasping for breath so much that I feel I could catch asthma from them!)

What I don't understand when they say there are queues on the phone, is WHY tell us?

I couldn't care less....but from a Sales point of view, it can't be a positive!
Surely, with a phone line that costs, it's only going to stop people from calling, not encourage them to?

Lottie said:

What I don't understand when they say there are queues on the phone, is WHY tell us?

I couldn't care less....but from a Sales point of view, it can't be a positive!
Surely, with a phone line that costs, it's only going to stop people from calling, not encourage them to?

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My thoughts too

Surely keeping prospective customers, that are paying for the call waiting in a queue, isn't something to be proud of!

SW is so ****** annoying, can't stand her

Lottie said:

What I don't understand when they say there are queues on the phone, is WHY tell us?

I couldn't care less....but from a Sales point of view, it can't be a positive!
Surely, with a phone line that costs, it's only going to stop people from calling, not encourage them to?

Click to expand...

I think they want you to panic in case it sells out, being as there are 'huge queues on the phonelines'

......it's not like it won't be 'back in stock' within hours though

Mommabear said:

I think they want you to panic in case it sells out, being as there are 'huge queues on the phonelines'

......it's not like it won't be 'back in stock' within hours though

Click to expand...

Well it's not working :thinking2:

Well, more evidence that they read this forum - S W has mentioned at least three times in the past half hour their buyer, Pam HERSHAW!! It was Pam Auilja who resigned. Don't you wish, though, that they would pay heed to the things that REALLY annoy their customers!!!

Selective reading then!!

uptheferrets said:

My thoughts too

Surely keeping prospective customers, that are paying for the call waiting in a queue, isn't something to be proud of!

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Ah, but it's money for nothing. They get a cut from the cost of the calls so it's in their interests to have queues.

I use the automated sytem, which is still unnecessarily long-winded but better than speaking to "real" people.