Please help





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Thread: Please help

  1. #1
    Join Date
    Jun 2008
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    Angry Please help

    Hi, I am so fed up with Ideal World who appear to have recharged me for an item instead of refunding me - their email responses (when they bother to reply) are inadequate and I simply don't have time to constantly call them from work - only to be told a manager will call back - I'm still waiting (calling at night seems a total waste of time too) I have therefore been charged 49.98 for an item costing 24.99 (including postage) that I ordered on 18th June and never received! The CS person I spoke to tonight said I should send my bank statement to them - even though the details are on my account on their website - as if I would do that, and give them all my personal details (and those of my husband) - my salary etc is itemised.

    I feel the onus is on them to put this right and I wondered if any of you have an email address for a senior member of staff whom I could contact?

    Once this is resolved I am closing my account and will never shop with them again!!



    Any advice will be gatefully received!!

    Thanks so much,

    Lesley


    The Londoners:mad::mad:

  2. #2
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    Default

    If you paid by cheque, not sure what you can do :(..but if you paid by visa your visa provider may be able to help, mine did, big time, almost overnight, when had issues over payment with a company, they really know how to take on the ~big boys~ and win! :rolleyes: :D

    daydreamer

  3. <
  4. #3
    Join Date
    Jun 2008
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    Default

    Why not set your credit card company on to them?

  5. #4
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    You were warned!

  6. #5
    Join Date
    Jul 2008
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    Thumbs down

    I am also having problems ordered 2 items the same received only 1 rung them and explained they said they would send a letter out to fill in still not received it or 2nd item or refund,

    i think they count on you just giving up

    will not be shopping with them again

  7. #6
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    Default

    Quote Originally Posted by Lilo Lil View Post
    You were warned!
    hows that comment going to help anyone?

  8. Flower
  9. #7
    StumpyBloke (old account) Guest

    Default

    Quote Originally Posted by ruth View Post
    hows that comment going to help anyone?
    You took the words right out of my mouth!

  10. #8
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    Quote Originally Posted by Lilo Lil View Post
    You were warned!
    not sure what you mean by that - in fairness to Ideal World, although they have never been the most efficient of companies, I have occasionally ordered from them over the years and this is the first time they have messed up in this way.
    Last edited by The Londoners; 26-07-2008 at 01:10 AM.

  11. #9
    Join Date
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    Thanks to all who have made positive suggestions (I don't think I've posted enough times yet on this new database to give 'thanks' - I'm sorry to say I paid by debit card - have been trying hard not to use my credit cards as I'm not disciplined enough to pay them off at the end of the month.

    I've since received yet another totally unhelpful email saying 'we can see this matter has been dealt with by Customer Services' - and nothing more! Will try to call Customer Relations on Monday morning and if I don't get anywhere will send a special delivery letter giving them a limited to respond - after that I'll have to use my employer's free legal advice service. I'll stick to QVC in future!

  12. #10
    Join Date
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    Contact the Advertising Standards Authority as they will help you.

    ASA Complaints Form

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