Mis-selling beads...again!!!

[Flowerchild]

I bought a bead box from JM the other week - picture jasper and another stone (can't remember which) but the picture jasper is definately NOT what it should be :wonder:. It seems to be a simulation a little like when they make howlite to look like malachite. The other beads are natural gemstone and as the box was only 9.95 for a six strand box I'm not going to return it - too expensive to do so anyway! I just wish they would be absolutely accurate with their descriptions, especially as a lot of their customers are selling the jewellery they make. Surely the presenters should know their gemstones by now and correct blatant mistakes. they should be saying "the description says this but I think that is incorrect and looks more like....." or pull the item from the show until they have the correct details. A few days later they were selling a three strand pack with natural picture jasper and it was completely different from the simulated stone that I received. Have any of you had a similar problem?

     

[WildRose]

to be absolutely fair: picture jasper comes in all sorts of shapes, with small and large ish striations, so there is little uniformity. There is however no doubt that stones can be made, especially as howlite is often sold as turquoise. I assume they have to rely on their suppliers to give them the correct info? or am I being to kind?

[glitterbug]

In general I think that they are very honest about the gemstones that they are selling. n addition, although they emphasise thae carat weight of the stones, they do also tell us what size they are, they strands are normally 38cms and for the bigger 'chunks' they usually tell us how many we will get.
It is easy to criticise them - and they do deserve it at times - however for people starting off in making jewellery they are a great initial 'one-stop-shop'. As we get more experienced it is easy to find places to get the different bits and pieces. I must say though that I have had a few bad experiences buying Premo clay from other places as it has clealry been around some time and is hard to work. I have never had that problem from Jewellery Maker.

[supersandy]

I think that some of you are being a little too kind. I have been making jewellery for a very long time before I even started to sell. I use many different suppliers, they all have different qualities to recommend them. JM however, seems to have got a lot worse lately. They are completely unprofessional, I have said in another post that I think they feel as though they are there just to amuse themselves. Giving incorrect information is inexcusable, if any of us 'professional' jewellery makers were to do that, we could find ourselves in trouble. What JM is doing giving correct information is ILLEAGAL. They seem to foreget that the evidence is there for all see, anytime they wish. Stop playing about, you're adults not at the local youth club. (sorry youth clubs!)

[janina]

I agree, sometime I doubt how informed the presenters really are about the gemstones and jewelry they sell. It takes expertise and knowledge to give accurate information and I think sometimes they just browse over the item description that tv producers hand them while they are getting their make up done ;-)

[Meeshoo]

Sorry but I'm aghast at this thread.

Flowerchild - How do you KNOW that the picture jasper is a simulant? It's impossible unless you're a gemologist or have access to equipment to confirm. It's been pointed out above that picture jasper can look very very very different and that's part of the charm of the stone. It also can look unnatural. So before bandying about accusations of simulants being missold you need to be absolutely certain of your accusations. Also, if you're so positive that this is a simulant then I suggest you contact JM and let them test it.

JM buy in from numerous sources and occasionally THEY are missold to. In all circumstances they have "come clean". I doubt very much they are in the business of tricking customers. They wouldn't stay in business if they did.

Janina - The presenters have to go on extensive gemstone training courses which is more than the average buyer does. Some of their long term presenters are VERY knowledgeable about gemstones.

[Sazza]

Recently some of the presenters have sat an exam to become AJP's but not the JM presenters as far as I am aware.

[supersandy]

Meeshoo, there really isn't any need to be so angry:devil:. No one is saying that JM sold anything knowing that it was not what it said on the tin. Mistakes happen, that is why there is an eraser on the end of your pencil! I think the general concensus seems to be that JM are not as good as they used to be, maybe they are taking on too much and spreading themselves too thinly? Who knows. They are however, doing things that they should not, (sending items late, acting like fools in front of thousands of viewers, sending incorrect items etc, etc) and really I think we have come to expect better and they should certainly know better. That is my opinion and it is as valid as your opinion. That's all. I hope someone from JM reads this, and I hope the points I mention might change, they may not and I am then entitled to take my custom elsewhere, as will many others if they don't get their act together and we will be arguing about nothing :handshake:

[glitterbug]

Personally, I am not a great fan of too much informality on JM. That said, I can't help but like watching Carol when she is on. However , I do know that it is that very thing that seems to make it so popular with amateur jewellery makers. Of course it is not presenting too professional an image but people also see it as entertainment.

I have been a customer of Gems and JM for many years now and I have to say that I find them to be very well educated in their gem knowledge. There have been mistakes and they have been rectified - even the big ones......

JM seem to be a victim of their success at the moment but they are moving to a bigger warehouse and I hope will sort out their issues with stock control and delivery times soon.

As I have said before, if you are starting to make jewellery this is a really good place to get started, what with the 30 day money back guarantee and, on the whole, resonable prices. Of course as you get more experienced you can investigate and buy different things from specialist supppliers. I stll buy from JM but also from elsewhere as I see fit.

I have not always had perfect. service from JM but ant issues have always been resolved speedily by emailing the help team.

[Meeshoo]

Meeshoo, there really isn't any need to be so angry:devil:. No one is saying that JM sold anything knowing that it was not what it said on the tin. Mistakes happen, that is why there is an eraser on the end of your pencil! I think the general concensus seems to be that JM are not as good as they used to be, maybe they are taking on too much and spreading themselves too thinly? Who knows. They are however, doing things that they should not, (sending items late, acting like fools in front of thousands of viewers, sending incorrect items etc, etc) and really I think we have come to expect better and they should certainly know better. That is my opinion and it is as valid as your opinion. That's all. I hope someone from JM reads this, and I hope the points I mention might change, they may not and I am then entitled to take my custom elsewhere, as will many others if they don't get their act together and we will be arguing about nothing :handshake:

Posts that get personal are unwarranted and show a lack of common decency. I expressed an opinion that is based on fact.