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  1. #4261
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    Presenters, “Just give our award winning customer service department a call based in Knowsley” :mysmilie_11:

    Think I caught DF say the other day something along the lines of they are based in the UK so will be able to understand you or was it you’ll be able to understand them :mysmilie_505:
     

  2. #4262
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    Quote Originally Posted by Dream Girl View Post
    Presenters, “Just give our award winning customer service department a call based in Knowsley” :mysmilie_11:

    Think I caught DF say the other day something along the lines of they are based in the UK so will be able to understand you or was it you’ll be able to understand them :mysmilie_505:
    Good grief, her mouth runs away with her & one day she'll be in real trouble.
     

  3. #4263
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    Just from the reported comments on here, I get the impression that the Facebook posts seem to come from those who are naive, lazy, stupid or slavishly devoted to QVC.

    I never return those stupid letters from QVC when you report potentially lost or undelivered goods. Q are already getting plenty of my money in the P&P, and even though it's the cost of a postage stamp to return the letter, I really resent it. Why they can't send it out by email (let's face it, they have the blummin email) and allow it to be returned by email for free, I don't know... it's not as if us purchasing a postage stamp would benefit them at all!

    As far as I am aware, I've never had any issue with Q questioning the veracity of my complaints about non-delivery... probably because they get enough complaints about the various delivery services they contract for to know it's entirely possible.

    I've always found the CS staff absolutely fine. I think it helps that I am always polite and calm with them... although I'm sometimes very persistent. I can imagine if you have uncle tom cobley and all ranting at you, eventually your professionalism may head for the hills after a long day. You catch more flies with honey than with vinegar, as the saying goes!

    I think it can often come down to the fact that Brits are, in general, very bad at complaining. We often wait until we are completely infuriated before we will actually complain, and then we let rip. I think we need to have some masterclass complaining training to get further with CS departments everywhere.

    There are so many lovely and unique alternatives to most Q jewellery, and often at much better prices... I only buy it as gifts, so am an occasional buyer, but I've had great service using Etsy (with goods coming from a considerable difference overseas arriving much faster than Q's standard efforts), and really lovely quirky gifts suitable for the wearer's interests. Who cares if Lola Rose is a well-known "prestige" brand? Most recipients aren't going to be wowed by that, really. Better to show the recipient that you are interested in their lives and get them pieces to reflect that.
     

  4. #4264
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    Quote Originally Posted by maymorganlondon View Post
    Just from the reported comments on here, I get the impression that the Facebook posts seem to come from those who are naive, lazy, stupid or slavishly devoted to QVC.

    I never return those stupid letters from QVC when you report potentially lost or undelivered goods. Q are already getting plenty of my money in the P&P, and even though it's the cost of a postage stamp to return the letter, I really resent it. Why they can't send it out by email (let's face it, they have the blummin email) and allow it to be returned by email for free, I don't know... it's not as if us purchasing a postage stamp would benefit them at all!

    As far as I am aware, I've never had any issue with Q questioning the veracity of my complaints about non-delivery... probably because they get enough complaints about the various delivery services they contract for to know it's entirely possible.

    I've always found the CS staff absolutely fine. I think it helps that I am always polite and calm with them... although I'm sometimes very persistent. I can imagine if you have uncle tom cobley and all ranting at you, eventually your professionalism may head for the hills after a long day. You catch more flies with honey than with vinegar, as the saying goes!

    I think it can often come down to the fact that Brits are, in general, very bad at complaining. We often wait until we are completely infuriated before we will actually complain, and then we let rip. I think we need to have some masterclass complaining training to get further with CS departments everywhere.

    There are so many lovely and unique alternatives to most Q jewellery, and often at much better prices... I only buy it as gifts, so am an occasional buyer, but I've had great service using Etsy (with goods coming from a considerable difference overseas arriving much faster than Q's standard efforts), and really lovely quirky gifts suitable for the wearer's interests. Who cares if Lola Rose is a well-known "prestige" brand? Most recipients aren't going to be wowed by that, really. Better to show the recipient that you are interested in their lives and get them pieces to reflect that.
    As always you have said it all!
    Thanks maymorganlondon thanked for this post
    Likes shopperholic , Linwood, donna255 liked this post
     

  5. #4265
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    A woman is complaining at the amount of time promoting the upcoming Elemis TSV. She says it is unfair to the other brands. It was pointed out that the brands pay to get their TSVs/items promoted more on QVC. The Elemis TSV seems has already sold 11,000 units.

    Her reply:

    I think it's unfair!. And a company like QVC which I've shopped from for 20 years needs to review their standards!

    Sorry but:mysmilie_19:

    QVC is there to make money by selling stuff!
    Likes Evie , Dream Girl , shopperholic liked this post
     

  6. #4266
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    Quote Originally Posted by donna255 View Post
    A woman is complaining at the amount of time promoting the upcoming Elemis TSV. She says it is unfair to the other brands. It was pointed out that the brands pay to get their TSVs/items promoted more on QVC. The Elemis TSV seems has already sold 11,000 units.

    Her reply:

    I think it's unfair!. And a company like QVC which I've shopped from for 20 years needs to review their standards!

    Sorry but:mysmilie_19:

    QVC is there to make money by selling stuff!
    This woman must walk around her local supermarket totally unaware why certain stuff is right in her face and why other stuff is tucked away. :mysmilie_17:
     

  7. #4267
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    'Just love qvc couldn’t live without it xxx' posted one deluded soul. The responses were as expected & she agreed with one that she could '...but don't want to he he x'. Good grief.
    Likes Evie , donna255 , shopperholic liked this post
     

  8. #4268
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    How many more of the posters are going to ask when Christmas in July is being aired? They're clearly not members of MENSA!
     

  9. #4269
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    Quote Originally Posted by Twilight View Post
    'Just love qvc couldn’t live without it xxx' posted one deluded soul. The responses were as expected & she agreed with one that she could '...but don't want to he he x'. Good grief.
    That’s sad that, she must think if she creeps hard enough she’ll get one of those freebies that QVC love to give away to bloggers. :mysmilie_17:



         
    Likes Twilight , Evie , donna255 liked this post
     

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  11. #4270
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    'Hi Karen, we just wanted to pop on and clarify this for you. We always want to work with customers to reduce their return rates so that you can keep shopping with us. We start with a phone call to talk through why items have been returned over the last 12 months and follow this up with a letter. Because our Customer Care Reps are always there to offer advice on a product, we send another letter after 60 days if a lot of items are still being returned. We continue contacting you by letter every 60 days if you are still returning a lot of items - in fact it takes a total of 240 days before we close a customer's account. So please be assured it's not an instant decision, and not one we take lightly - it does take a very long time before we reluctantly close an account. Rebecca x'
    So now we know & Karen does too.
     

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