Social Media - That was an eyeopener

[Vienna]

I notice Q are currently blowing their own trumpet on their facebook page. It appears their CS have won several awards, 3 it seems and overall 2nd from a list of 50. All I can say is if QVC are second then the rest must have been pretty dire.

     

[talisker25]

I look at the visitors post and have found they fall into certain categories

The bin lids who ask what the next show is/when such and such a brand is on - can they not look at the listings guide or are they so lazy they can't be arsed.

The ones who want to know what lipstick Julia is wearing - why, it will look different on you - go to Boots and try for yourself.

The ones who post how lovely someone is looking or "loving the show" - get a life - even worse are those who post photos of their monkey/YC collection or a photo of the Liz Earl order.

The ones (the same ones as I recognise their names) who reply to every post either congratulating those who praised or being mean to those who criticise anything Q.

More and more complaining about Hermes delivery.

Quite a few obviously newbies asking about delivery of items purchased the previous day or looking for a refund - God love their cotton socks as they will soon see just how awful the service is that they are paying for.

And then the ones who call a spade a spade and I always secretly think they must be one of us.

I am amazed at the lack of intelligence shown by most of them

I'm going to stick up for Hermes and Q, just this once mind... I ordered and item on Saturday morning and it was delivered today.. Someone will get the sack for that..

[talisker25]

I notice Q are currently blowing their own trumpet on their facebook page. It appears their CS have won several awards, 3 it seems and overall 2nd from a list of 50. All I can say is if QVC are second then the rest must have been pretty dire.

Customer service my aris. It takes them 72 hours to respond to emails.

[loveallthingsitalian]

I notice Q are currently blowing their own trumpet on their facebook page. It appears their CS have won several awards, 3 it seems and overall 2nd from a list of 50. All I can say is if QVC are second then the rest must have been pretty dire.

I saw that and wondered if their only competition was the likes of Ryanair

[Mazza]

Are they second only to JLP? If so, take a look at the Trustpilot rating for johnlewis.com, last time I looked it was 1 star, or 1.4 ex 10, BAD! The negative reviews (including one from me) are a real eye opener into how their service has declined.

[shopperholic]

I saw that and wondered if their only competition was the likes of Ryanair

Or Ratners. :mysmilie_17:

[Bigbean]

I saw that and wondered if their only competition was the likes of Ryanair

Lol loveallthingsitalian! I'll add 'Flymaybe' to that if we are sticking with aviators as comparators.....if we want extend beyond that then how about Scotrail (I'm sure there's an equivalent outwith Scotland) who think saying 'sorry for any inconvenience this may have caused you' will appease their loyal customers when the train is late, half its normal size so you stand all the way from Glasgow to Edinburgh, arrives late due to 'congestion at Haymarket' and to add insult to injury stops at the furtherest platform from the concourse meaning you have to walk miles to get back to catch a connection.

[shopperholic]

I had a look for the first time in ages the other day at QVC FB (I don't do FB, nor will I ever want to so could only look) but all I can say is Oh! My! G! There are some people on there who are so vile to others who dare have a negative comment, it really got my goat, but.....I also noticed none other than the gormless fella that is Brett Hornby from The (not so) Real Pie Company range leave a few comments, he deleted one when someone asked how is it when they bake a cake does it only last a couple of days, yet the cakes they've seen from the Original Cake Company, can last months? then oh gormless one replied "it's probably the alcohol they use, it acts as a preservative"........then quickly deleted it. In fact.......he's probably lurking here somewhere! :mysmilie_13:

[loveallthingsitalian]

I bet it is like those skin product surveys "4 out of 5 say they will die without this " with the smallest of writing saying a survey of 20 people

Or the awards where all the participants take it in turn to get the award.

They wouldn't get my vote considering they don't even look at an email for 72 hours never mind do anything about it. Just what the heck is Will I am a prat doing as AYs lapdog - could he not do something more constructive.

Also any company who answers a customer with a kiss and a smilie face needs shot not awarded, that appals me.

[shopperholic]

Will is probably a lovely fella, blah blah blah, but for goodness sake man get a proper role, or job.

If he was the resident beauty presenters real friend, he'd recommend a good orthodontist.