24 hour customer support?

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stratobuddy

Registered Shopper
Joined
Feb 21, 2011
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Location
Plymouth, Devon
I feel sure that in the past QVC had 24 hour customer support.

But last night I had a query on an item and phoned about 11pm and had a recorded message to say they were closed.

Seems a bit strange to close before the midnight TSV.

Am I right that it used to be 24 hours, and when did it change?
 
I feel sure that in the past QVC had 24 hour customer support.

But last night I had a query on an item and phoned about 11pm and had a recorded message to say they were closed.

Seems a bit strange to close before the midnight TSV.

Am I right that it used to be 24 hours, and when did it change?
At a time when just about every company is conveniently using Covid as a get-out clause to not have to speak to us, I'd be amazed if QVC were keeping their customer service centre open for longer.
 
Thanks, but DID IT USED TO BE 24 hours phone support, or at least later than 11pm?
Yes Strato it did used to be 24 hour phone support because years ago when I used to trundle in from the pub (way past wine o'clock these days) there were people on the phone taking orders and dealing with the waffling of drunkish people. If you used to complain they then sold you a complete load of nonsense (exercise bike, waffle/pie machine) which you were more than happy to pay for :rolleyes::rolleyes:🍷🍷

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