I seem to be lucky ( for once ) with the 5-7 day promise, partly due to a nice and very reliable lady courier. I have been a customer for 7 years and besides a couple of items that never arrived, everything has arrived before the 7th working day, with jewellery taking just 3-4.
Like watersiren I expect this service for the often high p&p charges and if things had been different or start to change, I would think very seriously about continuing to be a customer.
My courier is fantastic, she has been delivering to us for about 15 years!!! In fact when I was very ill a couple years back she brought me in flowers!! Anyway as soon as she gets the parcels she is out delivering them the same day, so delays are not on her part!!! It is all from QVC's end.
Funnily enough mum's order has now been shipped. If she hadn't called this morning I bet it would still be "in process"
Their postage is not cheap so their service should be better than it is!!!
I am SO relating to this!
Ordered a Stone Mountain bag on Saturday, it is still 'in process', whatever process is required to sit on a shelf. Also a Kipling bag ordered on Sunday or Monday, forget which, has just been shipped.
I have never shopped online with any other company that does not despatch its in stock goods the next day!
I am wondering if they have cut down on their dispatch/warehouse staff to cut costs, as well as increase p&p prices.
In future shall buy from other sources whenever possible.
I have been wondering too if they have cut staff!!!