I changed to BT Premium mail recently when BT threatened to close mail accounts for people who don't have BT Broadband. Since then I keep getting emails that I need to activate my BT ID. The link takes you to a page where you put in your BT account number but the Continue button doesn't work. The first time this happened I thought it was maybe because I already had a registered ID and password so thought it would sort itself out but when I got the 3rd email reminding me I had to do this I phoned them up. The person in their Customer Services, based abroad, clearly didn't know what I was talking about. She asked someone else and then told me that they had been getting complaints about this and just to ignore the email. I am really concerned about it as I had transferred to premium mail as a temporary measure as I don't want to lose my email address or all my emails but as things stand at the moment I have no confirmation I have been moved to Premium mail and no charge has gone through the bank yet which I reckon it should have. I tried emailing them but there is nowhere to type a message on their email form and the submit button does not work. I am hoping someone on here has found a way round this problem or that someone has a BT telephone number that connects to somewhere in the UK.