Advice, please

[Deasmum]

So I bought a few Christmas presents from Gemporia. In one of these ill-conceived purchases, items were missing from the order. I called to notify them, but after more than a week they still haven't addressed the issue. I have left them bad reviews on both Trustpilot and Feefo but they don't seem to care. Any advice, please? Thanks!

 

[Anna]

That's terrible that they haven't sorted it out. Can you email Steve or whomever is in control these days. Although saying that I emailed him a few years back and he didn't respond, so emailed him again, and eventually got a short response. I presume he was away on business, and that no-one was checking his email. You feel like you have no control of the situation, it is maddening. Hope you get it sorted asap.