What I can't understand is that when I order from an equally big, if not bigger company, in Amazon.co.uk, they offer free delivery for single or total orders over £5 and deliver usually within 3 days! And on top of that, they deliver from Glenrothes in Scotland - so why do QVC constantly attach high delivery charges for EACH item and take longer to deliver? There has to be some 'give' and take and as a company you either need free delivery or fast delivery and QVC generally offer neither of these and for me it has always been the weak point about the service. In which other form of commerce do they apply individual postage costs for each item - can anyone think of any?
I believe at some point a rival may step in who will use a similar format whilst offering free delivery on all items because many times that can be the eye catcher in making the sale.
To balance that out, QVC do come up with some excellent deals and extras that are thrown in and of course they also have their exclusive '30 day money back guarantee', which is a very good tag, although it doesn't seem to apply to chocolate boxes that have one chocolate remaining and the conclusion that 'you know what, these just aren't the ones for me!' - I wonder at which point they accept a return on chocolates for a refund - three quarters of a box remaining? half a box? a quarter of the box? Allow me to set a scenario: If you're holding a dinner party and hand the chocolate box around to each guest and three quarters of them didn't like them, you can hardly ask them to regurgitate the chocolates with the aim to refill the box, can one?
