IW account login problem

osem

New member
Hi all. I recently tried to check the status of an outstanding order and found that IW's site login has changed from the old membership number plus pin number to an e.mail account address and password.

I followed the rather confusing instructions given on how to register and on the first attempt entered my email addy and password I also entered my exisitng IW membership number (which it stated was optional). When I tried to move on to the next page it wouldn't let me, I just got a message that my IW membership number didn't match their records or something similar???..

I tried again with the same info except from the membership number and was able to create an account but there doesn't appear to be any way to link this 'new' account with my membership number and thereby track the order I'm waiting for.

Can anyone help?

Cheers all.
 


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