JML - do you rate it?

louise66

Active member
I used to think this company was a respecable business, but a couple of things have happened recently which have caused me to revise this opinion. firstly, several months ago, I received a message from Graham saying JML had been in touch with him, wanting to send me a power blitzer machine, free of charge, as I had asked about it on this site. Of course, I accepted. A couple of weeks ago, whilst using it, the machine broke. I contacted JML, explaining how I came to be in possession of the machine. They said unless I had a receipt, they could do nothing as they have no record of me being sent the item. I know I got it for nothing, but it is no use to me if it isn't working. Also, it doesn't say much for the quality of it as a hand blender. After numerous e mails back and forth, the lady keeps saying she can't do anything unless I have the paperwork, which I was not sent.
Secondly, I bought the JML bag sealer. It does not work consistently either.
From a point of view of both quality and customer service, I shall not be purchasing from JML in the future.
 

petpixie

VIP Shopper
Irrespective of whether you have paper work or not, they should offer you a replacement. It never ceases to amaze me how utterly carp customer service is in this country. A little good customer service goes such a long way and bad cs really shouldn't be tolerated in the way it is.
 

ChrisGill

New member
jml. products are over priced rubbish.
 

Forum statistics

Threads
39,548
Messages
680,183
Members
7,259
Latest member
flonev

Members online

Top
AdBlock Detected

Thank you for visiting ShoppingTelly.com

We get it, advertisements are annoying, however without them this forum would cease to exist.

Members of ShoppingTelly.com can go TOTALLY AD FREE, VIP LIFETIME MEMBERSHIP is just £10!

I've Disabled AdBlock    No Thanks