lost returns

[Ruthmay]

I get so furious with QVC I really have to stop buying off them - their service is the worst of the distance selling companies I haVE come across.

I returned a Bobbi Brown set in a jiffy bag, and the bone eye shadow separately. the shadow arrived and has been refunded but when I checked on the larger package I was asked by the CS operator whether I had asked for permission to return it, to which I replied, why would I, to which he had no answer.

Ten days after I posted the item it still has not apparently arrived, and they will not do anything about it until it has been missing for 21 days! I am sure the problem must be in their warehouse, I have returned goods to Amazon, Debenhams, with no problems at all and very prompt refunds, but looks like it will be more arguments (why did I not insure the items?) - I know the patter off by heart. I thought the insurance was covered by QVC, to insure each returned item would be prohibitve.

Why can't they become customer friendly and help the customer!!!!

 

[Moth]

If they get stroppy about the method of return, just point out to them that their own return slip states that you only have to use a 'signed for service' if the value of the goods is over £200.

 

[miss molly]

I sent two items back at the same time over two weeks ago, one is showing and the other is not so you are not on your own RM.

 

[Ciociaria]

I had a similar experience this week. CS claimed they couldn't find my return two weeks after I posted it. I got the usual robotic CS spiel which made me even more furious because they had sent the wrong item in the first place. Anyway, I emailed them and threatened to go to the CEO's office and close my account. Lo and behold they processed my refund on the next day!

 

[BusyLizzie]

The handling of my latest return must be a record - I posted an item back on Monday afternoon and I received the refund email on Thursday followed by a confirmation letter this morning! On this occasion I have to say.........WELL DONE QVC! :clapping: