I placed an order on 01.10.14. Rang on 08.10.14 to see when it was due for dispatch and was informed it would not be this week. I asked to speak to a manager and she agreed to arrange for immediate dispatch. I received my order yesterday and my size n 1.72ct Emerald ring arrived as a size s brown coloured stone which I assume is some kind Topaz. Rang customer services and asked to speak to the manager and was told she was on another call. I asked if I could hold but was told I was tying up a line as she would ring me back. No phone call was received so I called back to be told she a in a meeting. I am returning the ring and will be requesting my money back. This is only the second time I have ordered from them and it will be the last. They do not care about customer service just shifting one off items that I have seen sold several times. I feel duped.