Outwork

originalmeggie

New member
Anyone had any problems with Outwork? Long story, but I sent back a bracelet with a missing stone. It has come back - with the stone still missing!!!

Meggie
 

Klosblue

Costs nothing to be nice!
That's really strange! :Thinking2: Did they not include an explanation? I've never used them but I'm sure someone will be along soon with their experiences.
 

Sammi

Westcountry wench!
Of the things I've sent to them, my one problem was regarding 2 bracelets - one of which broke again immediately that I wore it (it had only broken the once in 10 years which was why I sent it to be mended), and the other was with some charms/pendants they put on for me and neglected to remove the bale from one of them so it looks awful.

Other than that I can't comment. Sorry to hear about the situation Meggie. I trust they will refund your money and carry out the work free of charge for such a glaring error.
 

originalmeggie

New member
It isn't actually MY money. GTV are picking up the bill for a faulty bracelet. I just can't understand why Outwork hung onto it for a couple of weeks, then returned it - with the missing stone.
The whole thing is pure hassle. Long story. I've had an identical bracelet before. Same problem.

Meggie
 

Sammi

Westcountry wench!
Oh dear maybe they're pushed for time and it simply got overlooked, scooped up by mistake. Have you spoken to them?
 

Sammi

Westcountry wench!
glad to hear Meggie. it reflects badly on them if their jewellers let a customer down. hopefully things will be right as rain very soon.

what sort of bracelet was it?
 

originalmeggie

New member
It is a white gold zircon bracelet. 96267. It's very pretty.
 

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