The one that I'll always recall is the woman who rang during an SBC hour and asked if the arnica bath soak could be used in the shower, as she didn't have a bath. Alison Young told her not really, and to get the full benefit you needed to have lay in it for around 30 minutes or so. Never one to let a sale go by, AY told the caller she could use it in a bowel of water, to soak her feet. "I haven't got any feet.", the caller replied. AY's face was frozen with panic before she eventually blurted out, "Oh, well...it's probably not the product for you then...but keep watching, we've got the gel coming up which you could use.".