Primal Products

Gee4

Registered Shopper
A word of warning....do noy buy shampoo or conditioner from Primal. I have made a complaint today.

The ahampoo is like water and the pump on the conditioner (which is a mask) does not work*.

Worst experience ever in the shower this morning. I smelt more coconut from my Super Drug shower cream!

If SB wants to diversify, he needs to produce Lifestyle items that work.

Expect some sort of refund but wont hold my breath.

*Pump on their room sprays don't work either.
 

Lilo Lil

Registered Shopper
Had a bit of a kerfuffle with Primal Living recently - had to order via Gemporia as Primal’s system was/is out of order. I was overcharged and no discounts deducted for subscribers. A couple of e-mails and I am getting a refund (hopefully). So far had good responses.
 

Gee4

Registered Shopper
Had a bit of a kerfuffle with Primal Living recently - had to order via Gemporia as Primal’s system was/is out of order. I was overcharged and no discounts deducted for subscribers. A couple of e-mails and I am getting a refund (hopefully). So far had good responses.
Yeah that's the auto delivery. I had same.

A word of warning....do noy buy shampoo or conditioner from Primal. I have made a complaint today.

The ahampoo is like water and the pump on the conditioner (which is a mask) does not work*.

Worst experience ever in the shower this morning. I smelt more coconut from my Super Drug shower cream!

If SB wants to diversify, he needs to produce Lifestyle items that work.

Expect some sort of refund but wont hold my breath.

*Pump on their room sprays don't work either.
Hah they want me to return the items, are you having a giraffe? Will send them a video. Not posting 6 bottles back to them.
 

Brighthunter

Registered Shopper
Yeah that's the auto delivery. I had same.


Hah they want me to return the items, are you having a giraffe? Will send them a video. Not posting 6 bottles back to them.
If you make a complaint, they refund the postage. I once sent back a tree of life chopping board and a ton of sawdust came out when I opened it. It had clearly come straight off a machine and shoved in a bag. I complained, sent it back (it cost a lot to post back too) and they refunded it with no trouble.
 

Gee4

Registered Shopper
If you make a complaint, they refund the postage. I once sent back a tree of life chopping board and a ton of sawdust came out when I opened it. It had clearly come straight off a machine and shoved in a bag. I complained, sent it back (it cost a lot to post back too) and they refunded

If you make a complaint, they refund the postage. I once sent back a tree of life chopping board and a ton of sawdust came out when I opened it. It had clearly come straight off a machine and shoved in a bag. I complained, sent it back (it cost a lot to post back too) and they refunded it with no trouble.
I ain't posting back 6 bottles and be out of pocket. Could be £20 to return.
 

Gee4

Registered Shopper
After several emails they have offered to refund one set of the shampoo and conditioner. They really need to consider the products they are selling under their ‘Primal’ umbrella.

Are they mass produced somewhere or are the ingredients put together by Gemporia themselves?
 

donna255

Registered Shopper
Gee4, you just need to step away and not buy Primal crap products.

No doubt the shampoos are mass made and sold to say Gems to put their own packaging on them.
 

Gee4

Registered Shopper
If you make a complaint, they refund the postage. I once sent back a tree of life chopping board and a ton of sawdust came out when I opened it. It had clearly come straight off a machine and shoved in a bag. I complained, sent it back (it cost a lot to post back too) and they refunded it with no trouble.
Not always. Their customer services is a joke.
 

Gee4

Registered Shopper
Update for you all…they have finally agreed to refund me the full amount I paid, after I threatened to go to the consumer council and write a formal letter of complaint to SB.

Also in reply to several questions I asked, I have been informed, “These are produced and manufactured in Turkey for Primal Living”.

There are no words.
 

Brighthunter

Registered Shopper
I'm watching the Primal show and they just said using ordinary face cream under the eye area, can soak under the skin, clog the area and people are having surgery to have it removed. I've never heard that story before, but of course their aloe vera eye cream doesn't do that, quick 3 for 2, stock up, never to be repeated, can't believe they are managing to do this.....
 

Gee4

Registered Shopper
I'm watching the Primal show and they just said using ordinary face cream under the eye area, can soak under the skin, clog the area and people are having surgery to have it removed. I've never heard that story before, but of course their aloe vera eye cream doesn't do that, quick 3 for 2, stock up, never to be repeated, can't believe they are managing to do this.....
Too funny 😂
 

Susie Wusie

Registered Shopper
Well l am 70, have always used ordinary face cream under my eyes and have never had it clog the skin and have never needed surgery to remove it!!!!!!!
Do they actually think of what they are saying before saying it or just let the rubbish tumble out of their mouths, rubbish spouted like this makes me stop viewing altogether
 

Brighthunter

Registered Shopper
Well l am 70, have always used ordinary face cream under my eyes and have never had it clog the skin and have never needed surgery to remove it!!!!!!!
Do they actually think of what they are saying before saying it or just let the rubbish tumble out of their mouths, rubbish spouted like this makes me stop viewing altogether
They said it was well documented, so I immediately did a search, but couldn't find anything, It was pretty much the most ridiculous thing I've heard on there. Mind you, Ellis didn't promise with every fibre of her being, so she might have had her fingers crossed. It was the other lady who actually said it, I don't think I've seen her before, it's normally Poppy they have on
 

Gee4

Registered Shopper
They said it was well documented, so I immediately did a search, but couldn't find anything, It was pretty much the most ridiculous thing I've heard on there. Mind you, Ellis didn't promise with every fibre of her being, so she might have had her fingers crossed. It was the other lady who actually said it, I don't think I've seen her before, it's normally Poppy they have on
I hate when she says that!!
 

Gee4

Registered Shopper
They said it was well documented, so I immediately did a search, but couldn't find anything, It was pretty much the most ridiculous thing I've heard on there. Mind you, Ellis didn't promise with every fibre of her being, so she might have had her fingers crossed. It was the other lady who actually said it, I don't think I've seen her before, it's normally Poppy they have on
Annie Connolly, ex athlete?
 
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