Thank you PPC , I appreciate your reply . I expect the poor man is run off his feet , hope you get a response soon , B x
Sent my coated pink diamonds off for the promised refund on the 21st. They received and signed for them on the 22nd.
Guess what....no refund. I have chased them. -how long do they normally take to process a straightforward refund??
Also waiting for confirmation on treatments on some yellow diamonds I have - I am expecting heat and irradiation as that is common for yellow diamonds but apparently ' they don't have the records'.....
I agree with all the posts regarding the decline of Gems TV. I have watched and bought from the very beginning but now.....such a shame.
You can trust them over this Imspim. Andy Lovett is doing all he can to rectify the current problems and I'm sure your refund will show up quite soon 'Normal' returns/refunds can take up to 21 days so don't panic. I was in the same situation as GC with an expired card but Carl in CS soon sorted it out.
Totally agree PPC . Ive just had a very helpful phne call fom Mr Lovett , He was very pleasant , explained that the process of checking back through the records may take a few weeks ( my purchases where in 2006 ) and stated he would keep me informed of the process. I am pleased with the response and I feel that I am being listened to and taken seriously , Thanks to all of you on this thread or I would never have thought to check . B x:mysmilie_687:
I have just sent an email to Gems TV about my padparadscha sapphires purchased during 2005-2006
Can you let me know what the process is?
Do I need to send all of them to Gems for checking on or will items codes be enough?
Kind regards, Sapphireblue