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originalmeggie
19-07-2008, 11:31 PM
Anyone had any problems with Outwork? Long story, but I sent back a bracelet with a missing stone. It has come back - with the stone still missing!!!

Meggie

Klosblue
20-07-2008, 04:36 PM
That's really strange! :Thinking2: Did they not include an explanation? I've never used them but I'm sure someone will be along soon with their experiences.

originalmeggie
20-07-2008, 06:44 PM
No, nothing! Fortunately, GTVCS are taking it up with them.

Meggie

Sammi
20-07-2008, 07:43 PM
Of the things I've sent to them, my one problem was regarding 2 bracelets - one of which broke again immediately that I wore it (it had only broken the once in 10 years which was why I sent it to be mended), and the other was with some charms/pendants they put on for me and neglected to remove the bale from one of them so it looks awful.

Other than that I can't comment. Sorry to hear about the situation Meggie. I trust they will refund your money and carry out the work free of charge for such a glaring error.

originalmeggie
20-07-2008, 11:34 PM
It isn't actually MY money. GTV are picking up the bill for a faulty bracelet. I just can't understand why Outwork hung onto it for a couple of weeks, then returned it - with the missing stone.
The whole thing is pure hassle. Long story. I've had an identical bracelet before. Same problem.

Meggie

Sammi
21-07-2008, 12:38 PM
Oh dear maybe they're pushed for time and it simply got overlooked, scooped up by mistake. Have you spoken to them?

originalmeggie
21-07-2008, 06:05 PM
No but GTV are taking it in hand.

Sammi
21-07-2008, 06:27 PM
glad to hear Meggie. it reflects badly on them if their jewellers let a customer down. hopefully things will be right as rain very soon.

what sort of bracelet was it?

originalmeggie
21-07-2008, 10:28 PM
It is a white gold zircon bracelet. 96267. It's very pretty.

Sammi
22-07-2008, 10:20 PM
here it is. ooooh pretty....

http://www.gemstv.co.uk/ProductDataSheet.jsp?productid=96267

oh my goodness, how on earth could they miss a stone out of that?