Wonderful customer service

I just wanted to post how fantastic the customer service is. I had a problem with an item in my basket and a ring that I had removed the tag before I noticed a problem. All issues have been resolved so I wanted to post a big thank you especially to Katherine, Anita and John.

Cleo

They're fab arent they<a href="http://plugin.smileycentral.com/http%253A%252F%252Fwww.smileycentral.com%252F%253Fpartner%253DZSzeb008%255FZNxdm824YYGB%2526i%253D23%252F23%255F30%255F109%2526feat%253Dprof/page.html" target="_blank"><img src="http://smileys.smileycentral.com/cat/23/23_30_109.gif" alt="SmileyCentral.com" border="0"><img border="0" src="http://plugin.smileycentral.com/http%253A%252F%252Fimgfarm%252Ecom%252Fimages%252Fnocache%252Ftr%252Ffw%252Fsmiley%252Fsocial%252Egif%253Fi%253D23%252F23_30_109%2526uiv%253D3.0/image.gif"></a>

They are brilliant Cleo. I'm also glad to hear your ring being tagless isn't a problem. I'm sending back an emerald trilogy tomorrow and the tag is off the ring but in the box. The central stone is loose and like you, I hadn't noticed the fault before removing tag.

Don't think there will be a problem with refund, but I know a phone call/email to Rocks will sort everything out as their CS team are so good.

CS on Rocks are second to none!!!

alupha said:

CS on Rocks are second to none!!!

Click to expand...

I second that!!