Call Centre Recent Experiences

[Guy Andrews]

Telephoned twice recently (weekday after 8pm) call answered quickly and very positive experience - one to arrange collection and other for lost EVRI parcel (!) Quite frank response about this company and a refund for missing item issued !

 

[upsidedown]

Telephoned twice recently (weekday after 8pm) call answered quickly and very positive experience - one to arrange collection and other for lost EVRI parcel (!) Quite frank response about this company and a refund for missing item issued !

Good you shared this positive experience as people usually share the negatives.

 

[Toril]

I’ll add that, in my experience, customer services have always been very good at sorting out problems.

 

[boffy]

They are usually polite but the process is usually galling and heavily drawn out. Waiting weeks for a returns label that most people would email or provide in the package. Then waiting for courier to arrive, Then weeks for the money to be credited.

 

[Toril]

They are usually polite but the process is usually galling and heavily drawn out. Waiting weeks for a returns label that most people would email or provide in the package. Then waiting for courier to arrive, Then weeks for the money to be credited.

I agree with that. The customer service team are very good, but that’s where QVC’s efficiency ends.

 

[Old Man Steptoe]

Slow and ponderous depending on what you are returning,most companies refund you within a few days,and Amazon thirty minutes after returning the item to the post office,in my experience QVC returns is just a battle to get a refund.

 

[Almerinda]

I've always found the customer service people to be super pleasant and helpful though at the moment there seem to be only two of them; have been on hold for a good 15 minutes.

 

[stratobuddy]

I rang up yesterday.

Several times I was told no-one was available to answer, so try again later.

I eventually got through with all the usual messages such as using Qcut etc, but when I eventually spoke to someone I had no problem getting a return label sent to me.

I also tried to find an email address for CS - - there isn't one!

BTW I bought 2 sets of 2 based on their inaccurate spiel. I will certainly send one set back as it will be no good for what I planned. But I haven't decided about the other set yet, as it works OK for a light that I only need to come on occasionally for short periods.

Has anyone got any ideas what would happen if I just sent one set back?

 

[Toril]

If you’re sending one set of two back, you should be alright. If it had been a set of four you’d have to send the whole lot back.

 

[stratobuddy]

If you’re sending one set of two back, you should be alright. If it had been a set of four you’d have to send the whole lot back.

As they are sending me a label, I wondered if, when they scan it in on arrival, whether it would show as 2 sets, not just one.

 

[Millie's Mum]

I rang up yesterday.

Several times I was told no-one was available to answer, so try again later.

I eventually got through with all the usual messages such as using Qcut etc, but when I eventually spoke to someone I had no problem getting a return label sent to me.

I also tried to find an email address for CS - - there isn't one!

BTW I bought 2 sets of 2 based on their inaccurate spiel. I will certainly send one set back as it will be no good for what I planned. But I haven't decided about the other set yet, as it works OK for a light that I only need to come on occasionally for short periods.

Has anyone got any ideas what would happen if I just sent one set back?

[email protected]

 

[stratobuddy]

Thanks. When I looked, it specifically said that their email was not available, not just that I couldn't find one, as follows:

Email contact is currently unavailable, we are sorry for any inconvenience this may cause.

 

[lynnonthelake]

I read somewhere that they have stopped online enquiries, no idea if it’s just temporary.

 

[Guy Andrews]

Telephoned last night around 2040 answered within a minute of end of messages - arranged a collection of a Christmas gift which sadly I gifted to a friend who has recently died - the grief got the better of this old man - the call centre staff were extremely compassionate and understanding - they’ve arranged a DPD collection on Wednesday - very very grateful to her kindness and professionalism !

 

[Akimbo]

Telephoned last night around 2040 answered within a minute of end of messages - arranged a collection of a Christmas gift which sadly I gifted to a friend who has recently died - the grief got the better of this old man - the call centre staff were extremely compassionate and understanding - they’ve arranged a DPD collection on Wednesday - very very grateful to her kindness and professionalism !

Sorry for your loss, it's things like returning a gift when grief can catch us by surprise. I'm glad your call handler treated you with kindness. xx

 

[candycane]

My Ninja Foodie broke 2 months out of the guarantee and I needed proof of purchase. I phoned QVCs customer service and was promised a scan of the order would be emailed to me. To be honest, cynical old me thought "yeah right" but there was the email the next morning so I was pretty impressed. Not impressed with Ninja's customer service who basically told me to bog off. Looks like a £250 gadget will be going to the tip as I cannot find anyone that will service/mend it.

CC