I sent a messgae to idealworld using their online form asking them to cancel an order that I had placed. About 5 minutes later I got a standard email repsonse from them saying my enquiry was being deal with and allocating me a tracking number for my enquiry.
A few minutes later another one popped into my inbox, then another, then another. After a few hours I had received 27 replies. I spoke to customer service and they said that I should not be receiving them(no kidding), and that I should forward them to Tina Mackenzie at Ideal World. I forwarded around 20 of them as a sample. All of them are the same apart from a different tracking reference.
A day had passed and I had received no reply so I sent all of them to this Tina at Ideal world asking for a response. Unsurpisingly she responded quickly after i had bombarded her inbox and said she had forwarded them onto another department.
It's now 3 days on and my inbox is being littered with these emails. I have tried to block the address but they just go into my spam. Unfortunately, my service provider blocks many of my genuine emails and put them in spam so I dont really want hundreds of these emails confusing my spam file.
To date I have had around 400 emails and still no genuine repsonse from Ideal World. Theyre customer service is equally as poor as the Pocket Surfer that I cancelled. Do you think it's revenge for cancelling the order?
HELP!
A few minutes later another one popped into my inbox, then another, then another. After a few hours I had received 27 replies. I spoke to customer service and they said that I should not be receiving them(no kidding), and that I should forward them to Tina Mackenzie at Ideal World. I forwarded around 20 of them as a sample. All of them are the same apart from a different tracking reference.
A day had passed and I had received no reply so I sent all of them to this Tina at Ideal world asking for a response. Unsurpisingly she responded quickly after i had bombarded her inbox and said she had forwarded them onto another department.
It's now 3 days on and my inbox is being littered with these emails. I have tried to block the address but they just go into my spam. Unfortunately, my service provider blocks many of my genuine emails and put them in spam so I dont really want hundreds of these emails confusing my spam file.
To date I have had around 400 emails and still no genuine repsonse from Ideal World. Theyre customer service is equally as poor as the Pocket Surfer that I cancelled. Do you think it's revenge for cancelling the order?
HELP!
