How do I know when my item has been dispatched?

[Queen Bee]

so i've ordered the acer netbook on 1st sept for my dads birthday, I thought it might be here for today however no sign of it yet. I rang customer services yesterday and was told it was in progress however the operator couldn't tell me if it had been dispatched.

so i've paid £9.95 p&p for something that was a gift and is potentially still sitting in a warehouse with no attempt to start the delivery process 6 days later :dull:

i've logged into my qvc account and its showing in progress but does it show when the item has been dispatched?

my samsung netbook arrived 3 days after being ordered and i had pretty much hoped this one would have too. Now my dad's card has a print out of his present inside it and as my family go on holiday on thursday, I had wanted him to have it so he could take it away and use it to download his pics etc.

i'm not very impressed with QVC right now.

 

[BurlyBeaR]

i get an e-mail

 

[Queen Bee]

oh thanks burlz. I got an order confirmation when i ordered but nothing since.

****** joke. Sorry i bought it from them now and didn't just go get it in a store.

thank you for replying so quickly xx

 

[stratobuddy]

It also normally shows as DESPATCHED in "your account", although I think I've receieved stuff already by the time it says this.

If you feel angry and disappointed enough I wonder if you can refuse to accept the delivery and get the carrier to return it to QVC at no cost to yourself. Then I would immediately ring CS to tell them this, and ask for a full refund inc your P&P.

Has anyone else refused to accept delivery of an item, or knows what would happen?

 

[Ciociaria]

On the plus side, I bought the Acer netbook recently (but not from QVC) and I'm really very happy with it. I'm sure your dad will love it when it arrives.

I haven't been on here in a long time as my old laptop was knackered!

 

[Queen Bee]

It also normally shows as DESPATCHED in "your account", although I think I've receieved stuff already by the time it says this.

If you feel angry and disappointed enough I wonder if you can refuse to accept the delivery and get the carrier to return it to QVC at no cost to yourself. Then I would immediately ring CS to tell them this, and ask for a full refund inc your P&P.

Has anyone else refused to accept delivery of an item, or knows what would happen?

I don't want a refund on it or to refuse delivery as I don't have time now to go out and get another one. I like that you get the 1yr free security etc with it so thats why i bought from qvc.

I have refused to accept delivery of yankee candles before as the courier was handing them over and i could hear broken glass in the package. Courier wanted me to accept delivery, open the package and claim a refund, but I wouldn't budge on it.

 

[Simon Sims]

I ordered the Panasonic tsv on sunday monday my account said dispatched 24 hours later i got e.mail from QVC saying make way for parcel as item was dispatched.

I really wish they would use tracking so i could see where my parcel actually is and make arrangements to be at home to sign for it.
QVC delivery is slow and rubbish.

 

[Queen Bee]

well it arrived this morning and I checked my qvc account and its still showing as in progress. What is the point in having a system to allow you to see what is happening with your order, then its not updated correctly.

I was sat in my car on the driveway about to reverse out and the van arrived. Oh well, at least its here and he can have it a day late but in time for his hols!