Question for ARA

[Meeshoo]

Simply that (I assume) they have revenue from their customer services phone number, so it benefits them to have people on hold while they 'try to sort things out'

Why on earth would a new business, trying to build a customer base, intentionally annoy people so they have to phone customer services?!!!

 

[Klosblue]

Simply that (I assume) they have revenue from their customer services phone number, so it benefits them to have people on hold while they 'try to sort things out'

Considering their CS phone number is an 0845 local rate number, they'd have to keep you holding for a heck of a long time to make it worth their while!! Is there any particluar reason that you're so cynical about Rocks & Co Harfarhs? Have you had a bad experience?

 

[rocks&co helper]

We are so sorry for any problems experienced recently, everybody at Rocks & Co is working really had to get everything working perfectly.

I promise the CS are not here to keep you waiting and are doing there best to help look after you and your orders.

We are getting there!