Returns

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There was a 30 min progamme on BBC Radio 4 at 1130 today (29th Jan) by Evan Davies about how customer returns are dealt with. This is not specifically QVC but all mail order companies, available on BBC Sounds.

Very revealing!
I heard the trail for that but not listened as yet - planned to!

The Bottom Line is often worth a listen, thanks for the reminder!
 

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