letbuyerbeware
Registered Shopper
- Joined
- Jun 25, 2008
- Messages
- 68
What a lousy company you are! You go to no ends to enlighten the world how good you are. When you get it wrong you don't want to know and in my case the best you can do is apologise.
I got a delivery today and it should have been the Amazon Echo but instead I received an OPI nail care kit. Numbers on the label indicated the Echo so it was clearly an error by the picker.
I rang customer care and the agent said she'd send a returns label and asked if I could take it to the post office, which I agreed to do. She promised to arrange for the Echo to be sent immediately, not upon receipt of the return.
I rang again about six hours later to check for any progress. The agent said a collection had been arranged and I shouldn't use the post office. I asked if the Echo could be prioritised but after a very frustrating exchange between us and him consulting his manager the final outcome was that it would be Monday when I get it.
Does QVC really care about unhappy customers when it's clearly a sellers error. I'm sure if they did they'd have got it to me by tomorrow (Saturday).
Amazon and others can take orders late in the day and deliver next day including Saturday and Sunday. QVC just couldn't be bothered to pull out all the stops to placate a very frustrated and annoyed customer. My conclusion is that QVC is a lousy company when it comes to dealing with cases such as mine. The agent offered to let me keep the nail care kit as a sweetener. No thank you.
I got a delivery today and it should have been the Amazon Echo but instead I received an OPI nail care kit. Numbers on the label indicated the Echo so it was clearly an error by the picker.
I rang customer care and the agent said she'd send a returns label and asked if I could take it to the post office, which I agreed to do. She promised to arrange for the Echo to be sent immediately, not upon receipt of the return.
I rang again about six hours later to check for any progress. The agent said a collection had been arranged and I shouldn't use the post office. I asked if the Echo could be prioritised but after a very frustrating exchange between us and him consulting his manager the final outcome was that it would be Monday when I get it.
Does QVC really care about unhappy customers when it's clearly a sellers error. I'm sure if they did they'd have got it to me by tomorrow (Saturday).
Amazon and others can take orders late in the day and deliver next day including Saturday and Sunday. QVC just couldn't be bothered to pull out all the stops to placate a very frustrated and annoyed customer. My conclusion is that QVC is a lousy company when it comes to dealing with cases such as mine. The agent offered to let me keep the nail care kit as a sweetener. No thank you.
