Not happy with QVC these days

[Preebs]

I never used to have these problems until recently, but they keep on sending me either the completely wrong item (different designer) or the wrong size and colour. This has happened 4 times now in the space of 5 weeks. I know, people make mistakes, but recently I was so angry because this one particular item I wanted, is now sold out. I think some of their packing people need to go to Specsavers.

 

[miaandmum]

I think qvc are complacent. It wouldn't be so bad if we were compensated in some way for their mistakes but no, it's a long drawn out process with no goodwill gesture, nothing but hassle for us. I brought something from next recently and it was very slightly damaged but unnoticeable. I rang next cs and they offered a replacement or £10.00 reduction. Great service from them and they have a very happy customer - win, win. Qvc - 10/10 for the sell, 0/10 for aftercare.

 

[Preebs]

I don't BELIEVE it! It's happened again! Just received a replacement for an item which they messed up with before and I've got something completely different. Why is this happening? I do believe this top I'm after is jinxed.

 

[BooBoo]

:angry:

I never used to have these problems until recently, but they keep on sending me either the completely wrong item (different designer) or the wrong size and colour. This has happened 4 times now in the space of 5 weeks. I know, people make mistakes, but recently I was so angry because this one particular item I wanted, is now sold out. I think some of their packing people need to go to Specsavers.

... Ordered the Judith Williams neck and decollete cream - package received today. Invoice has correct details but the package actually contains a Bare Escentuals brush????? BooBoo not happy... :angry:

 

[Marina]

Last year I received two boxes of Christmas lights instead of the two sets of Laura Geller TSV. Luckily, they arrived before the TSV day thanks to heads up here so I still got my TSV on the day. However, if something you bought sells out and you receive something else is too bad.

 

[jaydeen]

Yet they keep on raving about how "great" they are with their "award winning call centre" and their "2nd place only to JL" every 5 minutes.

 

[donna255]

I am wondering after the Amazon warehouse documentary, is it the rush making the packers just grab whatever trying to meet their targets????

 

[Autumn]

I would love to see a behind the scenes documentary at Qvc , there award winning call centre and there warehouse. Surely as the 2nd best brand they should be willing to show everyone why , because so far I have no idea how they came second unless the survey was held at John Lewis stores and Qvc lol

 

[thatu]

Yeah, I can just see that one happening - cheerful, helpful call centre staff taking orders and passing them on to smiling, happy warehouse people who sort out pristine parcels which are delivered to a customer who is ecstatically grateful that her bank account has just been debited with a hugely inflated amount and the thought that her parcel might contain a beautiful Kipling bag - and a teabag thrown in for good measure, if she's lucky.