that`s me put in my place.

[Murryuk]

I receives a set of the Solar Lights, only one [out of eight] of worked.
Left a review saying "Only one of the eight worked nough said" But not so, there has to be at least 50 key strokes, so....I filled up the rest saying de dum de dum as I had said: nough said"
received a mail from the cust servs saying my review was rejected as "
: Unfortunately your review wasn't published this time because it did not meet our community guidelines.:
So there you go, not only big brother but no sense of humour.

 

[tourmaline]

Out of interest, has anyone ever seen or asked for a copy of their community guidelines?

 

[lilylurknomore]

Out of interest, has anyone ever seen or asked for a copy of their community guidelines?

It's there on the page every time you write a review.

It says...

Review Guidelines
Thanks for taking the time to write a customer review. By following these simple guidelines, you can ensure your voice is heard:

•Focus on the product and your individual experience using it
•Provide details about why you liked or disliked a product
•All submitted reviews are subject to the terms set forth in our Customer Reviews Terms of Use
We reserve the right not to post your review if it contains any of the following types of content or violates other guidelines:

•Obscenities, discriminatory language, or other language not suitable for a public forum
•Advertisements, "spam" content, or references to other products, offers, or websites
•Email addresses, URLs, phone numbers, physical addresses or other forms of contact information
•Critical or spiteful comments on other reviews posted on the page or their authors
If your comments are about product selection, pricing, ordering, delivery or other customer service issues, please don't submit this feedback through a product review. Instead, contact Customer Service so that we can respond properly to your feedback.

Enjoy writing your review!


There's also a Terms of Use, which funnily enough I can't get to work!

 

[Honeybunny]

I receives a set of the Solar Lights, only one [out of eight] of worked.

Just a thought cos I had the same problem with mine. I hadn't realised that there is a little tab that has to be pulled out, can't remember exactly where it was now but took the top off and it was easy to see. After I'd done this they all worked perfectly!

 

[alan1302]

If an item is broken when you get it then it's unfair to review it like that. You should get replacements from QVC.

If the item fails after it has been working then that would be justified

 

[Beady Belle]

If an item is broken when you get it then it's unfair to review it like that.

Sorry to disagree, but if I received an item and only 1 out of the 8 was working (assuming Murryuk had removed the tabs or whatever) I would want to warn others, there may have been an inherent fault in the product.

Surely the point of feedback is to give a fair and balanced view of the consumer's experience, not just to print the good?