Refunds on faulty items

[Susie Wusie]

Morning, how long does it take for a refund to be processed once QVC have received the item back please?

 

[SUPERCOOLWILLOW]

Morning, how long does it take for a refund to be processed once QVC have received the item back please?

usually once they acknowledge it, they say it can take up to 14 days

 

[Gee4]

Morning, how long does it take for a refund to be processed once QVC have received the item back please?

About 7-10 days. They are slow.

 

[loveallthingsitalian]

knowing q it could be any time this side of Christmas unlike other firms who do it instantly.

 

[boffy]

One thing I have noticed about QVC they are super speedy at taking money out of your account but everything else is super slow.

 

[Toril]

QVC have a lot to learn about refunds. I ordered something from eBay and the bottle arrived smashed, so was obviously damaged in transit. I contacted the vendor and sent a photo and asked if I could have a replacement.

Unfortunately it was the last one of that item and the money was back in my account within a few hours of my contacting them.

THAT’S the way to do it, QVC!

 

[madaunty]

I returned something second class last Saturday. Email yesterday to confirm receipt and refund (including outward p & p).

 

[Ani]

Regarding the refund of the postage you pay for returning items: If you return your items within the first two weeks after having received them, QVC also refund the postage. I don't know how it is within the UK, but I always have to remind them (and sending proof of postage), but they always refund the postage.

 

[stratobuddy]

If the item is faulty, they send you a label to post it back free.

 

[Ani]

Nope, not outside the UK.