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I recently purchased a Lola Rose bracelet on her website during the sale. After wearing it about 5 -6 times the deep sapphire blue colour has come off. When I first received the bracelet (Tallia - a smallish style), it was a rich deep sapphire blue but today it is more light turquoise with some...

I did exactly that (email beforehand regarding a return under DSR, got the same response) but still had to chase after the P&P. I think that QVC hope that you don't notice.

The peach calcite Erskine with rose tone beads had a somewhat 'bright' rose gold type beads. When I bought it nothing unusual was apparent. It looked nice. It wasn't until I went to put it on this past weekend that the darkness had appeared on a couple of beads. I took a tissue and gently...

I haven't had a problem with Niki adding metal beads to her designs. The look is ok with me. But I had read here about some of the metal beads tarnishing and had hoped that it wouldn't happen to any of the bracelets that I had bought. Well I recently discovered that the rose-tone metal beads of...

I remember this one. I was just starting to watch the LR shows and would love to have had this one (I love the colours - a little different) and this in another colour but thought I had no real reason for getting it. Thanks for finding it!!

Oh yes they quoted that to me but they have given me a P&P refund for earrings in the past. They ought to put a sticker on the packaging saying that by ordering these earrings and opening up the bag and breaking a seal (there ought to be a sticker that says something to the effect that opening...

Sounds familiar and very similar to my issue with them. Returned earrings within the 14 days (I was still calling it DSR), emailed Q the day I posted everything back so I knew all the things were on their way back. I wrote on the little return form as well that I was returning under DSR and was...

It would be interesting to know more about the background - if RM found where the bracelets ended up, if that's even possible. Or it could be that the postie left it at the wrong address or office and that was his/her own scribble because s/he didn't want to find the correct recipient. But this...

Royal Mail responds I just wanted to let everyone know that I have finally heard from Royal Mail regarding the Lola Rose returns that went missing or should I say it looked as though someone somewhere signed off for them and took them but maybe no one at Lola Rose. I first made my claim for...

I have to say that I don't comprehend putting packages in the bin. I know that they might be hidden away from prying eyes but you never really know who sees what. Other than the paper recycling bin (ours is a box not a wheelie bin), my bins need a good cleaning! Our postie won't leave anything...

Yes, you're so right. We bang on about how we feel about QVC, both good and bad, yet when a package or two went missing along the way, QVC sent me the form to fill out and refunded me the cost of the item with no further questions. Once it was a Tiffany style Lamp which was over £120.

I think you can return items via Signed For or Special Delivery so I told the PO counter person what I had as he always asks the content and value. He should have suggested something better if it wasn't enough to cover a loss. In addition, I feel that the value should be covered no matter what...

Thank you Minnehaha for this advice and address. I will try this if the appeal letter comes back and hasn't worked. You write as if you've been down this road before! :giggle: Everyone has been so helpful and sympathetic. Many, many thanks.

Wow Toots, this hadn't even ocurred to me. I paid by credit card. Thank goodness I didn't use Paypal, I wonder if using Paypal is worse ... I'll look into the card's policy and see if it can be of help.

Many thanks for this link. You're the second person who's submitted a link and everyone has been very helpful and encouraging!! Thanks.

I don't recall seeing them back in the sale but once the sale goes to 50% or 70% off, things sell fast so I could have missed them had they been unpacked and put up on the website again. But it could be said that someone else returned their purchase.

I've drafted an appeal to RM and will send that first to see what RM says. Not holding out hope as I'm sure RM won't compensate as long as they can get away with saying it was signed for by someone. I'll update when I find out anything good or bad.

I guess LR offices and Returns Dept are something similar.

Very smart comment and ideas. Thanks. Will do that re: the name and signature ... a 3 year old could sign as well as this person did. That's a good point. I won't hold my breath but a good point to make.

Well I think I'll be out of pocket because as you say the two who have the most power in this will deny their responsibility. Part of me says 'it's only £44' but that's a lot to most people. I will give some thought to a consumer connection or speak to Citizen's Advice Bureau, but I don't think...