I am really fed up and disappointed with the way QVC treat their customers. I mentioned this in another thread before, so apologies for repeating. I placed an order for an item of clothing, which, at the time, was fine. It was showing as 'in process' for a couple of days. Then, by chance, I happened to check online for something else and noticed that the order has been changed to 'awaiting stock'. No phone call, no email or anything to let me know. If I didn't have 'net access, I'd be none the wiser and wondering where the postman is with my stuff. I elected to call CS to enquire and was told that there was a "stock issue" in the warehouse. Essentially, they sold more than they had on the shelf and were waiting for more stock. I was told that a letter had been sent explaining the situation, but what's the good of that when it takes almost a week for that to arrive. Or more likely waiting for someone else to return their so they can send it on! I could have needed this for a special event or as a gift and this delay may have made it impossible for me to find something else as a replacement. It irks me more when I see Dale in their promo reel, telling us how they keep us informed every step of the way. Maybe, but he doesn't say that it can take weeks for that information to actually get to you, by which time it's far too late. They bang on and on about service and quality etc and, while they might not be lying outright, they certainly are economical with the truth, especially when something goes wrong. It's almost as if they think that ignoring it long enough will make it go away. I've emailed three times now and telephoned twice, and I still have yet to receive a satisfactory answer to my query. The letter hasn't arrived yet either. QVC lose though as the moment has long passed and I made the decision to cancel the order. This aggravation is what stops me ordering, along with stupid prices and high P&P.
Rant over.
Rant over.
