Just general gripes, I've been a long standing customer, so long not even that sure how long. I think it's approx 14 years.
Recently I have purcahsed a bit of this and that and clocked up a fair few items in the last 2 months BUT I am so unhappy with the cock ups and bad service I've had. As previously mentioned on this forum, they put the wrong package in the wrong section and I ended forking out the costs to pick up fom the post office when it should have been couriered. Now I did contact QVC all about that but no-one got it as it were, I had to explain and explain, I did get the costs back and they refunded my orginal P&P which was only right as I paid for a service that I didn't get. BUT they still didn't get the mistake, it was like 'just to keep you happy', they didn't believe what I was saying, then to top it all, they refunded the postage to the wrong item, proving how automoton like customer service is. I didn't end up out of pocket apart from the inconvenience and petrol costs to pick the coat up but still, it's left a bad feeling.
Now an item 'gone missing'. I returned some faulty goods, promise of a replacement, still in process on my account, that was 4 weeks ago, upon contacting them I was told to wait 21 days till they recieve it. It was picked up by the courier, thank goodness I have the reciept. Still no sign, so I rang today, oops they say, got to report this one lost, letter etc. Won't get the replacement till all the paperworks gone through (while they have my money in their account for over a month)- propably the bad weather - what a lie, it was picked up 4 weeks ago.
I'm thinking well I'm the plonker for buying from them, I know I am and I'm seriously going to stop but still, long time customer with such awful service and I read such other horror stories on here. They have seriously gone down in my eyes, so shoddy compared to what they used to be like.
Recently I have purcahsed a bit of this and that and clocked up a fair few items in the last 2 months BUT I am so unhappy with the cock ups and bad service I've had. As previously mentioned on this forum, they put the wrong package in the wrong section and I ended forking out the costs to pick up fom the post office when it should have been couriered. Now I did contact QVC all about that but no-one got it as it were, I had to explain and explain, I did get the costs back and they refunded my orginal P&P which was only right as I paid for a service that I didn't get. BUT they still didn't get the mistake, it was like 'just to keep you happy', they didn't believe what I was saying, then to top it all, they refunded the postage to the wrong item, proving how automoton like customer service is. I didn't end up out of pocket apart from the inconvenience and petrol costs to pick the coat up but still, it's left a bad feeling.
Now an item 'gone missing'. I returned some faulty goods, promise of a replacement, still in process on my account, that was 4 weeks ago, upon contacting them I was told to wait 21 days till they recieve it. It was picked up by the courier, thank goodness I have the reciept. Still no sign, so I rang today, oops they say, got to report this one lost, letter etc. Won't get the replacement till all the paperworks gone through (while they have my money in their account for over a month)- propably the bad weather - what a lie, it was picked up 4 weeks ago.
I'm thinking well I'm the plonker for buying from them, I know I am and I'm seriously going to stop but still, long time customer with such awful service and I read such other horror stories on here. They have seriously gone down in my eyes, so shoddy compared to what they used to be like.
