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Deleted member 3549
Guest Shopper
Hello everyone. This is my very first post to you and have been a QVC customer for about 7years. Over that time I must have spent a great deal with them, mostly on skincare as I appreciated what was a good deal some tsv's were compared to high street prices.
I have so enjoyed reading your comments for a couple of months and thought I would join as I had to share this story.......
Approx April I ordered the Butler and Wilson flower necklavce tsv on waitlist. Last month it eventually came and I wasn't too happy with how the beads lay on my neckline so I sent it back (with my prepaid sticker....I know my rights!!). The original came in the pink box but was shrink wrapped and brand new around a piece of strong card.
Anyway last week the replacement came......yes there was the pink box but the necklace was around the card and shoved in a plastic bag...it couldn't have been more obvious a return. I was a little annoyed as I appreciate it is no different to being in a shop and picking up something another customer decided to take back but come on.....I'm not paying full price for a tatty return.
So I rang CS and they agreed to send me another necklace (the 3rd attempt at getting it right!!!). I also negoiated a £5 credit as I didn't see why I had to pay to drive to the post office to return it.
ANYWAY the third necklace came yesterday. I opened the pink box and found......a scrappy piece of bubble lying over an unwrapped necklace with the previous owners torn aoriginal wrapping still in the box.........Imagine my happiness!!!! I was straight onto a customer service supervisor, told them the story, was offered initially a £20 credit for the inconvenience. I held my own until the 'supervisor' went to speak to their boss and advised they would REFUND ME THE £39 IN FULL and to just KEEP THE NECKLACE.
I couldn't believe the whole thing....that QVC have the nerve to send out such blatant shoddy returns.
I have shopped with QVC for about 7 years and this is the worse experience I have had from them but I must admit their customer service has saved the day and I have come away with a courtesy item!
I have so enjoyed reading your comments for a couple of months and thought I would join as I had to share this story.......
Approx April I ordered the Butler and Wilson flower necklavce tsv on waitlist. Last month it eventually came and I wasn't too happy with how the beads lay on my neckline so I sent it back (with my prepaid sticker....I know my rights!!). The original came in the pink box but was shrink wrapped and brand new around a piece of strong card.
Anyway last week the replacement came......yes there was the pink box but the necklace was around the card and shoved in a plastic bag...it couldn't have been more obvious a return. I was a little annoyed as I appreciate it is no different to being in a shop and picking up something another customer decided to take back but come on.....I'm not paying full price for a tatty return.
So I rang CS and they agreed to send me another necklace (the 3rd attempt at getting it right!!!). I also negoiated a £5 credit as I didn't see why I had to pay to drive to the post office to return it.
ANYWAY the third necklace came yesterday. I opened the pink box and found......a scrappy piece of bubble lying over an unwrapped necklace with the previous owners torn aoriginal wrapping still in the box.........Imagine my happiness!!!! I was straight onto a customer service supervisor, told them the story, was offered initially a £20 credit for the inconvenience. I held my own until the 'supervisor' went to speak to their boss and advised they would REFUND ME THE £39 IN FULL and to just KEEP THE NECKLACE.
I couldn't believe the whole thing....that QVC have the nerve to send out such blatant shoddy returns.
I have shopped with QVC for about 7 years and this is the worse experience I have had from them but I must admit their customer service has saved the day and I have come away with a courtesy item!
