Well I got my reply today. Firstly this is the message I sent
I have been made aware of the Qurio app by a friend who posted a video. I checked it out and was frankly shocked. I did not see any sense of community, just an encouragement to spend, spend, spend! I can only see that this app serves yourselves as a company. Some of the ladies clearly have extremely worrying spending habits, are frequently disappointed or unsure of their purchases, but will carry on spending regardless and will often pay huge amounts in postal charges just to try something out, even rendering products unfit for resale in the process. I feel that this app is serving to normalise, bizarre and potentially harmful shopping habits and encourages competition amongst members. In today's current climate I feel this is rather irresponsible. I understand that as a business that you need to make a profit, and that promoting yourselves is a key part of that, but I strongly feel that this app is a step too far. I think perhaps that you should consider posting a link towards an addiction helpline or at least some kind of warning -as shopping addiction is real and extremely damaging. I hope you don't mind this feedback, but I feel I needed to say something about this. Many thanks.
This is how they responded. Yes, it's obviously been read though and thought about, but they have completely overlooked the point I was trying to make - The bottom line is that I was recommending that they acknowledged "out of control spending/addiction" on the app by including a helpline and maybe a "shop responsibly" message....anyway, here goes!
Thank you for contacting QVC.
Please accept my apologies for the late reply.
I am sorry to hear of your concerns regarding the Qurio app.
Just to advise, Qurio was created so customers can share video reviews, unboxings, tutorials, tips and more, as well as being able to view exciting content from other users on the platform. Users can also 'like' and comment on each others videos.
We did a trial run of this app before releasing it fully and we received excellent feedback from our users. We wanted Qurio to be a place where real customers can give their honest opinions and reviews and engage with fellow shoppers.
I'm sorry you feel that there isn't much of a community. We do encourage feedback and are always looking for ways to improve and update our services.
Regarding customers shopping habits, as you can appreciate it is completely up to the user on whether they decide to make a purchase or not. We do have our 60 day Money Back Guarantee in place so that people can try an item and return it if they are not happy.
We clearly display any relevant information for the items/prices wherever you can buy an item with QVC as we want to make sure that our customers have all the necessary information before they buy. As a result our customers can feel confident that they have all the information they need before choosing to purchase.
Of course, if we were made aware of someone's vulnerability, we would step in and offer help. However, we cannot monitor a customers account and step in on an assumption, we must be approached.
Rest assured, your comments and feedback have been passed along to the relevant department.
If we can help with anything else please get back in touch with the team.
Best wishes,
Tracey
Customer Support Team
and so PayPal have paid for £75 worth of subsequent purchases. Obviously I had to buy more things to take advantage of the prize. 
I stocked up on things I usually order and treated myself to a couple of extra things.
www.paypal.com
