My Mum returned over 20 items in one package with RM next day last December. She received email from Gems early January confirming receipt of return package.
In February Mum finally received refunds for everything except for one item, a platinum diamond ring which Gems return team insisted wasn't in package. She emailed them that item was definitely in the box as she remembers placing it and return form in box shortly before posting.
Next followed a series of emails between Mum and Gems with her insisting in strong terms that it was in package and them insisting she kept the ring (as if anyone would keep a damaged ring!) They must have lost the ring enroute to their warehouse and not willing to own up. She then found out that Gems had auctioned the same ring and only the one, two weeks later. In the end she never received a refund for her returned item.
I am quite upset for the way that company treated Mum who bought loads from them over the years.
Quite angry Gems is ripping off my mum due to their incompetence. Has anyone else experience this?
In February Mum finally received refunds for everything except for one item, a platinum diamond ring which Gems return team insisted wasn't in package. She emailed them that item was definitely in the box as she remembers placing it and return form in box shortly before posting.
Next followed a series of emails between Mum and Gems with her insisting in strong terms that it was in package and them insisting she kept the ring (as if anyone would keep a damaged ring!) They must have lost the ring enroute to their warehouse and not willing to own up. She then found out that Gems had auctioned the same ring and only the one, two weeks later. In the end she never received a refund for her returned item.
I am quite upset for the way that company treated Mum who bought loads from them over the years.
Quite angry Gems is ripping off my mum due to their incompetence. Has anyone else experience this?
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