Rhapsody dilemma - I need your advice!

RubyRose said:

Wow, I've had a personal email and a phone call from Miles today! And you are right, he was very, very nice and helpful indeed. He said he saw what I meant about the lighter flares in the stone, and he'd shown it to someone (buyer, assessor... can't remember how he described them) who said that this was a 'bow-tie' effect resulting from the cut, and legitimate in a AAAA tanz. But he (ie Miles) had never seen it before. By which I take it that their pear-cuts don't usually show this effect... and of course he understood I would prefer a fully-saturated gem.

He's going to sort the refund asap... and send me some pics of alternative pendants... so we'll just see what turns up!

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Pinkpussycat said:

Encouraging news RR!! :up: Miles is a AAAA gem himself, he's also helped me on several occasions :handshake: and a nicer, politer man you couldn't ask for. :clapping: I worked in CS for many years in a management position and it's ****** hard going at times and sometimes a thankless task. Miles really is worth his weight in gold and I hope TJC look after him and don't let him get fed up and bugga off. I'm sure he will do his utmost to satisfy you hon...ooh err missus. :wink:

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